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- ServiceNow Solution Architect / Platform Architect
- 5+ years experience performing as a ServiceNow Solutions Architect
- ServiceNow Certifications: CSA, CAD and at least one mainline implementation certification (ITSM, CSM, HRSD, FSM, etc)
- Good presentation skills
Comfortable presenting architecture and solutions in front of customers - Familiar with ServiceNow platform best practices for configuring and implementing complex business processes on the platform
- Extensive knowledge of CMDB and fundamental platform capabilities (ITSM processes, flow designer, knowledge bases, portal architecture)
- Able to build architectural flow diagrams for ServiceNow solutions with integration touchpoints and data flows
- Familiar with integration frameworks such as REST API, data imports, JDBC/ODBC, OAuth and SSO
- Telecommunications experience is a plus.