MSP Level I Help Desk and Service Desk Coordinator - Grapevine

Only for registered members Grapevine, United States

2 days ago

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Job summary

We are looking for a dedicated Tier 1 Help Desk Specialist who is committed to delivering exceptional customer support. This hybrid position involves managing ticket queues, assigning tasks to appropriate technicians, balancing workloads, and maintaining clear communication channels across teams to ensure efficient service delivery.

Responsibilities

  • Ticket Management & Coordination: Oversee real-time monitoring of incoming service requests. Acknowledge new tickets promptly, categorize by priority, and assess impact.
  • Troubleshoot common Tier 1 issues such as password resets...

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