Service Advisor- Bluebonnet Ford - New Braunfels, United States - Kahlig Auto Group

Description

About Us

Kahlig Auto Group is an industry leading automotive retailer comprised of 12 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides superior experience in sales, service, and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.

Here at Bluebonnet Ford Lincoln, we strive to ensure that our customers have the best car shopping and dealership experience of their life. We continually provide this level of service due to our amazing sales and service staff. If you want to be a part of a winning team, we welcome you to apply

Benefits

• 401(K) Plan
• Medical Plan
• Dental Plan
• Life Insurance
• Paid Vacation
• Paid Sick Days
• Employee Purchase Plans
• Promote from within

Key Responsibilities

• Oversee service repair orders and flow of the service drive.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with technicians and dispatch.
• High volume store- must have the ability to write up 20+ customers/day

Qualifications

• Ability to multi-task with a smile
• Organized and friendly personality
• Demonstrated ability to manage others.
• Time management skills
• Fantastic communication skills with your customers
• Professional personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated.
• Able to work with little supervision.
• Valid state of residence driver's license
• Required to pass a drug test and background check.
• 2+ years experience

**Monday-Friday work week, 7:00-6:00... experience preffered

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.