Customer Experience Advocate I - Charlotte
3 weeks ago
Job Summary:
The Customer Experience Advocate I interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company.Duties and Responsibilities:
- Respond to and process all customer calls in a prompt and professional manner.
- Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
Job description
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