Assistant Store Manager - Anchorage, United States - Alutiiq, LLC

Alutiiq, LLC Anchorage, United States

3 weeks ago

Description

Job Description:
Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience.

Train and develop Team Members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:
Create a work culture that makes your store an inviting place to work
Be a role model who coaches, mentors, and inspires team members
Delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
Participate in store recruitment and create succession plans for the store
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
Complete and hold team accountable to complete required training within allocated time frames
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering:
Deliver exemplary customer service
Utilize the 5 non-negotiables: Greet, Engage, Build, Add on, and Thank
Help Store Manager resolve customer complaints regarding sales and service.
Review customer surveys and manage appropriately
Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.

Schedule Requirements:

To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.

Following the business needs using the heat map of customer flow.

All managers are required to work the following schedules:

A minimum of two Saturdays per month, February through November
In December, every weekend is required
January, flexible scheduling allowed for time off
A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week
A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
A minimum of one (1) opening shift per week

Financial:
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
Meet or exceed financial targets through partnership with Area Manager
Review and monitor the Loss Prevention program to protect the company's inventory and assets
Review financial documentation (invoices, costs) for accuracy
Monitor and make appropriate adjustments to scheduling to achieve labor cost. Plans with Management when trends show a deficit to budgets

Day to Day Operations:
Ensure all merchandising and pricing guidelines are followed
Ensure store is clean and presentable and action any maintenance issues
Execute merchandising programs and track results
Manage communication (mail, email, voicemail)
Maintain inventory levels, as well as inventory ordering and receiving
Respond to customer complaints
Organize and/or attend OHS and LP meetings and training sessions
Actively aim to increase and share industry knowledge
Develop relationships with store stakeholders
Set daily tasks for the store
Review flyers, upcoming events and promotions; execute appropriately

Regulatory Adherence:
Ensure that OHS, LP, TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections, audits and required corrective actions
Maintain First-Aid, LP and OHS Training
Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
Ensure AK ABC Board and other government guidelines are met
Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility

Payrate:
$ $22.00 Hourly

Work Experience – Required/Preferred

Minimum, 1-years' experience in retail environment
Minimum, 1-years' supervisory and/or management experience (preferred)
Must be 21 years of age or older

Education – Required/Preferred

High School Diploma or equivalent
TAP or Rserving Certification
First-Aid Certificate is considered an asset
Training in wine/beer/spirits (preferred, not required)

Physical Requirements

Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders

Other Skills and Capabilities – Required/Preferred

Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Strong understanding of store operating reports, including P&L statements

Physical Requirements

Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders% % %%retail%%

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