Sales Associate, UGG - Milpitas, United States - Deckers Brands

Description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.

We're driven by a clear mission:

to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.

As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Sales Associates are critical to the success of our stores. As a Sales Associate

,

it's your job to create the best possible customer experience

.

I

t's your job to listen to each customer and offer recommendations and current product knowledge

in response to

their needs.

You also know how to communicate the UGG brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.

As a Sales

Associate,

you operate as part of dynamic team

and you

cooperate to achieve business goals.

Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty.

You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store.

You ensure that all customer questions are addressed accurately and responded to before they leave.

You provide exceptional service from start to finish, including effectively communicating our return policy. Y

ou maintain a positive

,

cheerful attitude with customers and team members

and

promote the store and brand image in all interactions including adhering to a dress code

. You provide exceptional customer service to both our in-store customers and those who call on the phone.

In your role as a

Sales Associate

,

you understand that your role extends beyond the sales floor. You know how to operate the cash register

,

handle money accurately, check inventory daily and ensure products are stocked and available for

customers,

and

merchandi

ze

product in accordance with Visual Merchandising

s

tandards.

Y

ou

also

maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to

theft in accordance with our policies.

As an UGG Sales Associate you understand that you are an integral part of a team

;

you

report to work on time and notify your Store Manager in advance if you will be late or absent.
Core Competencies
As a successful

Sales Associate

,


you know how to:
Ensure the highest level of customer service possible

as outlined in our Service Training Program

P

rioritize brand and product knowledge training

in customer interactions

Communicate effectively with customers, team members, management, and corporate stakeholders

Contribute to a team and cooperate to achieve goals

M

ulti-task in a fast-paced environment

Respond to problem situations with professionalism

Think critically

to

solve problems and approach challenges with agility

Key Qualifications
Two (2) years

of

retail store experience preferred.

High School Diploma

Excellent verbal and written

communication skills and ability to convey the UGG and

Deckers

Brands Vision and Mission to your team members and customers

Highly motivated team player and self-starter

Additional Requirements
Flexibility of schedule and hours to meet the needs of the business.

Proficient in Microsoft Office suite of tools and applications.

Valid driver's license.

As part of our UGG Family, you belong to more than

a lifestyle company.

From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.

We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

$1

7.50

-$

19

hourly

The pay rate posted reflects the pay target for new hire salary for this role in the Great Mall location.

Individual pay will be

determined

by location and

additional

factors, including job related skills, experience, and relevant education or training. Your recruiter ca

n

share

more about the specific salary for your preferred location during the hiring process
Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination

on the basis of

race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$ $22.50

The salary range posted reflects the minimum and maximum target for new hire salaries for this role this specific store location.

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary for your preferred location during the hiring process.

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