Service Support Senior Administrator - Dallas, TX, United States

Description · POSITION SUMMARY · This position is responsible for specific day to day business activities of the service center, including but not limited to, invoicing activities, client follow up actions, preparation of forecasting and other accounting reports, collections assi ...

Job description

Description

POSITION SUMMARY

This position is responsible for specific day to day business activities of the service center, including but not limited to, invoicing activities, client follow up actions, preparation of forecasting and other accounting reports, collections assistance and other responsibilities as required by the Service Center Manager. 

RESPONSIBILITIES

• ​Responsible for specific day-to-day business, project management, and accounting activities of the region Service Center.  
• ​Confirm that customer order entry information is correct, assign project cost estimates and process Order Acknowledgement letters.   
• ​Coordinate specific contract requirement needs, as required. 
• ​Review client and project data records to ensure completeness, accuracy, and timeliness. 
• ​Summarize cost data in preparation of client billing. 
• ​Issue client billing for the service center/region. 
• ​Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues. 
• ​Review project status weekly. 
• ​Analyze financial and other business data to develop recommendations to management. 
• ​Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting. 
• ​Identify and implement cost-saving initiatives. 
• ​Responsible for overseeing all aspects associated with the projects, such as:  open project data base, issuing purchase orders, entering project related expenses into the system, and ensure project reports are completed in timely manner and send to client when the project is complete. 
• ​May include Intermediate-level Network Administrator responsibilities, such as user set-ups, back-up restorations, upgrades, and troubleshooting computer hardware/software problems. 

​COMPETENCIES

​To perform the job successfully, an individual should demonstrate the following competencies: 

​ 

• ​Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. 
• ​Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 
• ​Priority Setting - Spends his/her time and the time of others on what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
• ​Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• ​Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. 
• ​Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly. 

QUALIFICATIONS

• Two-year associates degree in business, accounting, or equivalent experience required.
• Minimum of three years of experience in service center administration, invoicing, and bookkeeping. 
• Highly proficient in Oracle and the Microsoft Office Suite.
• Experience in accounting practices such as payables and receivables.
• Effective and professional communication with clients and employees.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to  If you are interested in applying or learning more about this role, please visit the company's career page located on

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