ITSM Flow Optimization Specialist - Cary, NC
8 hours ago

Job summary
The Flow Optimization Specialist is responsible for analyzing bottlenecks, streamlining pathways, and designing delivery improvement experiments while optimizing enterprise delivery flow quality readiness and velocity across technology domains.Responsibilities
- Drive automation simplification and continuous service improvement to boost efficiency reduce manual toil for all Service Management practices
- Manage the unified execution of ServiceNow backlog testing & release enablement across all practices
- Enable governance of Service Management controls to confirm operating accuracy based on defined procedures.
Job description
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