Software Engineer- AI - In-Office

About Us · At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies ...

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us 

Available Location: Bengaluru, India

About the Team:

As customer zero, we evangelize our products to drive maximum business value while serving as the "glue" that aligns cross-functional stakeholders with our technical ecosystem. We operate with an automation-first mindset, purposefully outgrowing yesterday's processes to create the headspace needed to solve tomorrow's problems. On this team, you won't just maintain the status quo—you'll foster the collaboration and innovation necessary to ensure our products and people work better together.
 
Enablement: We evangelize and elevate awareness around our product offerings and opportunities to leverage our own product for business value capabilities

Be the glue: Like the many products we have, it only works if it all works well together.  Finding common ground to enhanced cross-functional collaboration and alignment with business stakeholders will strengthen customer and product common ground.

Automation First mindset:  We can only truly do our best work when we have the space to reimagine how we solve tomorrow's problems today.  It's okay that what worked well yesterday may not be what we need for tomorrow.
 

About this Role:

We are seeking a highly experienced LLM Developer to join our team. In this role, you will lead the development of our internal AI initiatives, starting with taking ownership of the Cloudflare IT support chatbot. You will be responsible for designing and executing new AI use cases that directly improve employee experience and productivity across the organization. You will leverage Cloudflare's own ecosystem, including AI Gateway, to build scalable, production-ready AI applications.

Responsibilities:

• Take ownership of the development and maintenance of the internally built Cloudflare IT support chatbot, ensuring high availability and continuous improvement of response quality.
• Identify, design, and build new AI-driven use cases and tools to enhance employee productivity and streamline internal workflows.
• Develop and deploy AI applications at scale, ensuring reliability, performance, and security.
• Integrate and optimize AI applications using Cloudflare's AI Gateway to manage and monitor model usage effectively.
• Partner closely with internal teams to understand their pain points and translate them into technical AI solutions.
• Stay up-to-date with the latest advancements in LLMs and Generative AI to continuously innovate our internal toolset.

Requirements:

• 5+ years of experience in software development, with a strong focus on AI, Machine Learning, or Agentic applications.
• Proven experience in the development and deployment of AI applications at scale in a production environment with focus on strong authorization and data privacy.
• Familiarity with Cloudflare AI Gateway and experience managing API traffic for LLMs.
• Strong proficiency in TypeScript and experience with relevant AI/ML libraries and frameworks (e.g., PyTorch, TensorFlow, LangChain).
• Experience with observability and configuration management, Infrastructure as Code (Terraform), and CI/CD pipelines (GitLab/GitHub), Grafana, OTEL, K8s etc.
• Experience and expertise in Agile methodology.
• Excellent interpersonal and communication skills in written and spoken English.
• Prior experience working on enterprise engineering teams or building internal developer tools is a plus.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.