Call Center/Reservation Trainer - Phoenix - Transit Technologies

    Transit Technologies
    Transit Technologies Phoenix

    2 days ago

    Description

    Trainer Position at Transit Technologies

    We seek a dynamic Trainer to join our fast-paced call center team. The Trainer will manage new hires and ongoing training programs, equipping employees with the skills necessary to excel in call center operations. This role involves classroom instruction for new hires and incumbent staff, focusing on dispatch, reservations, and scheduling within transit software.

    • Deliver training for Customer Service, Dispatch, and Scheduling staff.
    • Assess performance of trainers and floor staff providing constructive feedback to improve skill levels meet performance metrics. Minimize turnover by ensuring all staff are fully trained before transitioning live operations ,Promote internal growth identifying high-performing employees advancement opportunities .Maintain accurate records ensure compliance documentation requirements Stay updated software used Customer Solutions Center Evaluate refine training interventions effectiveness satisfaction Perform additional responsibilities assigned


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  • Work in company

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    Only for registered members

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