Service Coordinator - Las Vegas, United States - Renewal By Andersen

    Renewal By Andersen
    Renewal By Andersen Las Vegas, United States

    1 month ago

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    Description

    Job Details



    WHAT YOU'LL BE DOING - THE ROLE

    • Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
    • Follow up on customer calls including returning voicemails
    • Schedule services with homeowners and RbA Service Technicians
    • Quote parts and labor cost for nonwarranty services
    • Verify that payment has been received for any billable order prior to ordering or scheduling.
    • Enter required notes at every point of action and customer contact
    • Scan service order and confirmation into the correct customer's electronic file located on the shared drive.
    • Document customer contact through RForce
    • Other duties as assigned
    WHAT YOU BRING - THE PERSON

    • Considerable experience within a customer service environment
    • Highly organized and the ability to reflect empathy to customers
    • High School Diploma or equivalent, required
    • Excellent oral and written communication skills
    • Ability to work with team members (excellent team skills)
    • Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
    • Flexibility and demonstrated ability to adapt well in a changing environment
    WHAT'S IN IT FOR YOU - The Benefits

    • Medical Insurance
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Telehealth: 24/7 access to physicians
    • Prescription drug Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance / AD&D $50,000 Paid Coverage
    • Additional Voluntary Employee & Spousal life insurance
    • Shortterm disability Insurance (STD)
    • Longterm disability Insurance (LTD)
    • Parental Leave
    • Voluntary Critical Illness Insurance
    • Voluntary Accident Insurance
    • Teammate Assistance Plan
    • Paid Volunteer Time
    • 401k with 50% match up to 6% of your annual pay
    • Tuition Reimbursement

    Pay:
    $18-20/hr based on experience PLUS a monthly bonus

    Empowered to be Extraordinary.
    We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

    THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

    Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America.

    RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

    The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.


    We are a proud equal-opportunity employer.
    We are committed to fair hiring practices and to creating a welcoming environment for all team members.

    Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

    Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.