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Chesapeake

    Senior Customer Service Representative - Chesapeake, United States - Meckley Services Inc.

    Meckley Services Inc.
    Meckley Services Inc. Chesapeake, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job description

    _ A Senior Customer Service Representative will provide daily direction and support to CSRs and Data Clerks as it applies to specific client accounts. _

    Our Customer Service Team is a client focused organization tasked with providing our clients consistent, up to date details on our ongoing projects.

    Responsibilities:

    • Operate as the first point of contact for any and all matters specific to clients assigned
    • Assist with high severity requests or issue escalations as needed
    • Book work orders and follow through to ensure timely completion
    • Create, review and process invoices to clients.
    • Prepare bids/quotes with information provided by Project Managers
    • Submit bids/quotes to clients
    • Build and maintain strong, long-lasting customer relationships

    Qualifications:

    • Prior Experience with CRM Software a plus
    • Prior Sales experience a plus
    • Prior experience in construction/service industry
    • 5+ years of Excel & Word proficiency
    • Strong attention to details
    • Take initiative and be comfortable working in a dynamic, fast paced environment
    • Strong verbal and written communication skills
    • Must be able to successfully complete and pass a criminal background screening, drug test

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 5 years

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Billing/Invoice: 5 years (Required)
    • Customer Support & Client Services Occupations: 5 years (Required)
    • Work Orders: 5 years (Required)
    • Sales: 5 years (Required)

    Work Location: In person

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