- Temporary Field Associate Management & Onboarding: Oversee all administrative functions related to Temporary Field Associates, including onboarding, documentation, compliance, and dispatch readiness.
- Ensure associates meet all regulatory, safety, and client-specific requirements prior to job placement.
- Partner with recruiting teams to streamline placements, resolve issues, and improve associate retention and satisfaction.
- Develop and maintain best practices for orientation, training coordination, and ongoing associate support.
- Own the end-to-end customer experience and serve as the primary escalation point for operational or service-related concerns.
- Conduct proactive client outreach to assess satisfaction, resolve issues, and identify opportunities for service enhancements.
- Ensure accurate customer setup in all internal systems, including ordering, timekeeping, and billing platforms.
- Oversee accurate billing setup, timesheet approval processes, and timely invoicing.
- Monitor, track, and resolve missing or late timesheets to protect revenue and cash flow.
- Ensure compliance with Certified Payroll, Prevailing Wage, and other special billing requirements.
- Manage and support high-volume onsite client operations, ensuring staffing levels, performance standards, and safety expectations are met or exceeded.
- Conduct regular site visits, performance evaluations, and client feedback sessions.
- Partner with clients to strengthen long-term relationships and continuous improvement initiatives.
- Review and administer contracts to ensure compliance with client requirements and company policies.
- Manage complex project administration, including:
- Controlled Insurance Program (CIP) compliance
- Wrap-up insurance coordination and reporting
- Wage determination and Davis-Bacon compliance
- IRA apprenticeship enrollment, tracking, and reporting
- Ensure adherence to all federal, state, and industry regulations and maintain audit readiness.
- Lead, mentor, and develop an operations and customer service team focused on accountability and high performance.
- Establish and monitor KPIs related to operational efficiency, customer satisfaction, billing accuracy, and workforce readiness.
- Drive continuous improvement through process optimization and technology utilization.
- Collaborate with executive leadership on strategic planning, budgeting, and resource allocation.
- Minimum of 8 years of experience in operations, customer service, or workforce management.
- At least 5 years of leadership experience within the staffing industry; construction staffing strongly preferred.
- Proven experience managing temporary workforce onboarding, client account setup, billing, and compliance in a high-volume environment.
- Strong understanding of construction industry regulations, including prevailing wage laws, apprenticeship programs, CIP/wrap-up insurance, and timesheet compliance.
- Strong leadership and team development capabilities.
- Excellent communication and relationship-building skills.
- Proficiency in ATS/CRM platforms, billing systems, and Microsoft Office (advanced Excel required).
- Analytical, detail-oriented, and able to manage multiple priorities under deadlines.
- Willingness to travel for onsite client visits as needed.
- Teamwork: Collaborative, dependable, and respectful of others' strengths.
- Accountability: Takes ownership, seeks continuous improvement, and consistently delivers results.
- Loyalty: Builds long-term, trusting relationships and honors commitments.
- Enthusiasm: Approaches challenges with optimism, energy, and a can-do attitude.
- Nobility: Demonstrates honesty, integrity, and high moral character.
- Transparency: Operates openly and responsibly with customers, employees, and peers.
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Paid Vacation and Sick Time
- Paid Holidays
- Short-Term and Long-Term Disability
- Voluntary Life Insurance
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Director of Operations - Plano - Talent Corps
Description
Director of Operations & Customer Service
Reports To: President
About Talent Corps
At Talent Corps, we care about people. We exist to provide meaningful employment opportunities as we #StrengthenAmericasWorkforce. We are seeking a dynamic, results-driven leader who shares our passion for people, commitment to excellence, and relentless drive to make a meaningful impact.
Job Summary
The Director of Operations & Customer Service is a senior leader responsible for overseeing operational execution and delivering exceptional customer experience within a fast-paced construction staffing environment. This position manages the full lifecycle of Temporary Field Associates, ensures operational compliance, supports large-scale onsite projects, and partners closely with recruiting, billing, and executive leadership to drive growth, efficiency, and client satisfaction.
Required Duties & Responsibilities
Customer Experience & Account Management
Large-Scale Onsite Operations
Compliance & Specialized Project Administration
Leadership & Operational Excellence
Qualifications & Experience
Education: Bachelor's degree in Business Administration, Operations Management, Human Resources, or related field (preferred).
Experience:
Industry Knowledge:
Skills & Abilities:
Core Values Requirement
Employment at Talent Corps requires a commitment to our core values:
Benefits
Talent Corps is an Equal Opportunity Employer.
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Director of Plant Operations
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Director of Production Operations
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Director of Production Operations
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