Sr IT Epic Analyst - United States
3 days ago
Job description
• Senior Resource / Subject Matter Expert. Serves as a senior-level SME with deep knowledge of core Epic applications, related non-Epic systems, and supported operational workflows. Supports multiple areas of broad processes (revenue cycle, clinical, procedural), often requiring dual Epic certifications. Leads complex solutions including new builds, functionality, vendors, and multi-system integrations across Epic and non-Epic platforms. Independently manages design, configuration, testing, implementation, and ongoing support within established protocols. Proactively mitigates risk by escalating highly complex or unusual issues as appropriate.
• Business Solutions. Uses a consultative approach to partner with operational SMEs to understand current and future needs. Conducts in-depth operational and technical analysis to identify root causes of complex, often cross-system issues. Evaluates solution options, identifies downstream implications, and presents recommendations to leadership. Designs and implements effective solutions in collaboration with vendors, Epic teams, IT partners, and operations. Advises on workflow changes and monitors effectiveness post-implementation. Recommends optimizations and enhancements and may contribute to annual application roadmaps. Projects typically span 3–6 months from inception to go-live.
• Triage & Troubleshooting. Analyzes and scopes complex tickets and enhancement requests, identifying when project-based work is required. Leads resolution of cross-application and cross-departmental issues involving broader workflows (revenue cycle, pharmacy, inpatient nursing). Resolves advanced vendor-related issues ( RevSpring, Dragon, Powerscribe) and system integration challenges.
• Build & Configuration. Performs advanced configuration and customization to meet business and clinical needs, including security changes, order set modifications, new functionality, cross-application integrations, complex scheduling logic, and template creation. Changes often impact large user populations and provider workflows with downstream clinical and billing implications. Documents decisions and business rules and supports development of user documentation. Leads or performs unit, integrated, and specialty testing.
• Integrations. Manages implementation of Epic application changes with third-party vendors and internal systems. Analyzes vendor and proprietary application functionality, defines integration requirements, and coordinates with IT teams and vendor support. Recommends system modifications as needed and maintains, upgrades, and tests integrations. Partners closely with project managers on multi-application initiatives.
• Upgrades & Maintenance. Leads upgrade activities affecting multiple functional areas, including release note review, feature prioritization recommendations, milestone tracking, and stakeholder communication. Maintains and updates integrated test scripts and performs advanced system maintenance.
• Communication. Presents updates to leadership and collaborates across teams due to the broad scope of integration work. Clearly communicates complex technical and operational concepts, facilitates meetings, addresses user concerns, and represents the team internally and externally.
• User Training. Contributes to or develops training curricula for online or in-person delivery. Gathers feedback from super users and managers and may deliver specialty training sessions.
• Leadership. Provides guidance on policies, procedures, and best practices impacting supported applications. Mentors junior team members and manages project timelines and deliverables. Coordinates cross-team work and regularly updates stakeholders on progress and risks.
• Professional Development. Participates in Epic national forums, attends Epic trainings and conferences, and pursues additional certifications and internal professional development opportunities.
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