Customer Experience Coordinator - New York
14 hours ago

Job summary
We are looking for a dedicated individual to join our team in this full-time position. As a Customer Experience Coordinator,your work will center on three core pillars: customer care & community ,process building & documentation ,and office coordination & team support.You'll respond with empathy and attentiveness across DTC and wholesale channels handle inquiries orders concerns returns/exchanges feedback via phone email online chat review platforms create internal guides SOPs customer-facing resources document recurrent issues follow up proactively share insights with teammates track interactions thoughtfully monitor respond to online reviews maintain knowledge base refine best practices collaborate cross-functionally bring positive energy weekly meetings handle light office tasks greet visitors receive mail packages occasional deliveries take out trash keep office welcoming clean organized.
Job description
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