Front Office I - Aliso Viejo
3 weeks ago
Job summary
We are looking for a friendly, professional and reliable Front Office Assistant to join our team full-time If you enjoy working with people staying organized and creating a welcoming environment we'd love to meet you.Responsibilities
- Perform opening duties on designated days including participating in the morning huddle with the doctor opening the office phone lines and ensuring the schedule charts and front office are fully prepared for the day.
- Schedule patient appointments accurately efficiently Answer incoming phone calls in a professional courteous manner provide accurate appropriate information to patients Collect correct patient balances at time of check-in ensure treatment is charged out accurately prevent incorrect insurance claims payments Process payments both in person over phone including large balances Assist pre-determinations (pre-Ds) when required Create review present treatment plans accurately both in person via email demonstrating strong knowledge insurance benefits coverage financial responsibility Clearly explain treatment costs estimates payment expectations patients confidently collect large patient balances Make post-operative follow-up calls patients check recovery status address questions relay concerns clinical team as needed Scan upload appropriate documents into patient charts Maintain strict compliance HIPAA regulations times Present professional appearance demeanor person over phone Maintain cleanliness organization front office lobby areas Assist discharge processes when needed Help coordinate set up doctor's study club as required Perform additional duties assigned manager or doctor.
Job description
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