- Lead Management/Velocify:
- Serve as the primary system owner for the Velocify lead management system.
- Configure, maintain, and optimize Velocify to ensure it aligns with sales workflows, strategies, and objectives.
- Train and support sales and marketing teams on Velocify usage to maximize its effectiveness.
- Liaison with Marketing and Sales executives to set the strategy for lead management for all of Consumer Direct
- Inbound Call Center Management:
- Manage day-to-day operations of the inbound call center, ensuring high levels of customer service and efficiency.
- Develop and implement strategies to increase productivity and performance metrics of call center agents. Forecast inbound call volume to ensure call center is properly staffed and achieving acceptable speed to answer and abandon rate SLAs.
- Collaborate with IT and other departments to enhance call routing, manage staffing levels, and integrate necessary technologies.
- Outbound Telemarketing Vendor Management:
- Oversee and manage relationships with third-party outbound telemarketing vendors.
- Monitor vendor performance to ensure compliance with service level agreements and performance benchmarks.
- Coordinate with vendors to implement campaigns, align on targets, and adjust strategies based on performance data.
- Manage to an acceptable cost per lead and cost per fund metrics based on lead volume and subsequent conversion
- Team Leadership and Development:
- Directly manage and support the Mortgage Optimization Analyst in their duties and development.
- Foster a collaborative team environment to achieve superior results.
- Strategic Planning and Reporting:
- Analyze marketing and sales data to identify trends, forecast needs, and develop strategic plans to improve performance.
- Liaison with BI team to produce regular reports on marketing and sales activities, effectiveness, and business impacts.
- Collaborate with the CMO of CD Originations to align marketing and sales strategies with company objectives.
- Bachelors degree in Business, Marketing, or a related field
- Minimum of 5 years of experience in marketing and sales operations
- Proven experience with Velocify or similar CRM platforms is essential.
- Experience with in data visualization tools like Power BI, Tableau, etc
- Proficient in MS Excel. SQL experience a plus
- Strong background in call center management and vendor relations.
- Excellent analytical, organizational, and leadership skills.
- Ability to work cross-functionally and manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
-
SEO and Content Optimization Manager
3 weeks ago
Royal Caribbean Group Miami, United StatesJourney with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to expl ...
-
Amazon Services Inc Miami, United States· AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. · Would you like to be part of a team that drive ...
-
Amazon Services Inc Miami, United StatesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. · Would you like to be part of a team that drives ...
-
Senior Epic OpTime Anesthesia Specialist
3 weeks ago
ProRank Miami, United StatesPosition Summary: · The Epic OpTime Anesthesia Specialist plays a pivotal role in ensuring the seamless operation and optimization of the OpTime and Anesthesia modules within the healthcare system. This role encompasses various responsibilities including service delivery, service ...
-
Tealium Integration Expert
2 weeks ago
Resource Logistics, Inc. Miami, United StatesTealium Integration Expert · Miami, FL · Contract · (Remote work ) · Job Description: · We are seeking a skilled Tealium Integration Expert/Clienthitect with a strong background in Tealium iQ for comprehensive tag management and marketing implementations. The ideal candidate shou ...
-
Director of Revenue Management
3 weeks ago
Lennar Corporation Miami, United StatesAs the Director of Revenue Management, you will be responsible for overseeing and optimizing the revenue strategies of Lennar, a large public homebuilder. You will lead a team of revenue analysts and collaborate with Lennars operating divisions to m Director, Management, Revenue, ...
-
Senior Program Manager
3 weeks ago
Danaher Corporation Miami, United StatesWondering whats within Beckman Coulter Diagnostics? Take a closer look. At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team wher Program Manager, Hematology, Mana ...
-
Shopify/eCommerce Developer
2 weeks ago
Betty Dain Creations, LLC. Miami, United StatesFounded in 1948, privately held Betty Dain Creations designs, manufactures and distributes fun, functional, performance driven apparel, tools and accessories for the beauty industry. Our innovative products are clever, offer superior quality, excellent value and are typically fir ...
-
eCommerce Shopify Developer
2 weeks ago
Betty Dain Creations, LLC. Miami, United StatesFounded in 1948, privately held Betty Dain Creations designs, manufactures and distributes fun, functional, performance driven apparel, tools and accessories for the beauty industry. Our innovative products are clever, offer superior quality, excellent value and are typically fir ...
-
Sr. Manager, Technical Operations
1 week ago
Danaher Corporation Miami, United StatesWondering whats within Beckman Coulter Diagnostics? Take a closer look. At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team wher Operations, Technical, Manufactur ...
-
DevOps Engineer
2 weeks ago
Ovise Miami, United StatesOvise has partnered on this search with an industry leading retail company. Joining as a Senior DevOps Engineer, you'll be integral to their Infrastructure Team, overseeing AWS operations. Collaborating closely with various departments, you'll manage diverse applications and spea ...
-
Product Specialist
2 weeks ago
Ascendo Resources Miami, United StatesOur client is a Fintech in the Lending space that is seeking a Consumer Cards Product Specialist to join their team · This is an onsite position in Miami, so local candidates preferred · This role is essential for the development and enhancement of the consumer lending products, ...
-
University of Miami Miami, United StatesJob Description · University of Miami is seeking a Registered Nurse (RN) Cardiology Level II for a nursing job in Miami, Florida. · Job Description & RequirementsSpecialty: Cardiology · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours · Employment Type: St ...
-
Portfolio Manager
2 weeks ago
Selby Jennings Miami, United StatesCompany Overview: · Premier investment management firm focused on the commodities sector. With focus on delivering superior investment performance an exceptional client service, they have established themselves as a trusted partner for investors. · Position Overview: · The firm ...
-
Revenue Management Analyst
2 weeks ago
Norwegian Cruise Line Holdings Ltd. Miami, United StatesBASIC PURPOSE: Responsible for maximizing the yield performance of sailings to achieving Oceania Cruise Line's annual revenue goals. Performs data analysis of booking activity and translates findings to optimize revenue. · POSITION RESPONSIBILITIES: · Perform data analysis of boo ...
-
Tax Manager
2 weeks ago
RPL International Miami, United StatesJob Title: Tax Manager · Position Overview: · The firm is seeking a Tax Manager to oversee all aspects of tax compliance and reporting processes. This role involves managing tax planning strategies, ensuring compliance with regulations, and identifying optimization opportunities. ...
-
Strategic Sourcing Manager
6 days ago
Independent Purchasing Cooperative Miami, United StatesIPC is seeking a Strategic Sourcing Manager focus on Kitchen Equipment, responsible for supporting all critical aspects for SUBWAY restaurants. This position is responsible for supporting the execution of category sourcing strategies to assure supply, quality, and cost competitiv ...
-
Administrator, Technology
3 weeks ago
AAR Miami, United StatesAdministrator, Technology · Description · AAR Airframe MRO – Miami, an industry leading provider of aircraft maintenance, repair, overhaul services, airframe, and engine parts supplier is seeking an experienced Windows and VM Systems Administrator to join our dynamic IT team. Th ...
-
Epic OpTime Anesthesia Specialist
1 week ago
ProRank Miami, United StatesThe Epic OpTime Anesthesia Specialist plays a pivotal role in ensuring the seamless operation and optimization of the OpTime and Anesthesia modules within the healthcare system. This role encompasses various responsibilities including service delivery, service management, workflo ...
-
Senior Manager, Deployment Strategy
3 weeks ago
Norwegian Cruise Line Holdings Ltd. Miami, United StatesBASIC PURPOSE: Responsible for shaping Norwegian Cruise Line Holdings' (NCLH) strategic ship deployment plans. Leverage data-driven analysis, market research, performance metrics, and industry trends to optimize deployment plans, capitalize on market opportunities and meet revenu ...
Marketing & Sales Optimization Manager - Miami, United States - Lakeview Loan Servicing
Description
Overview:
The Marketing & Sales Optimization Manager will play a crucial role in enhancing the efficiency and effectiveness of our marketing and sales operations. This position requires a strategic thinker with expertise in CRM technologies, call center management, and vendor relations. The successful candidate will be responsible for owning and administering our Velocify platform, managing our inbound call center, overseeing our 3rd party outbound telemarketing vendor, and directly managing the Mortgage Optimization Analyst. This role reports to the Chief Marketing Officer (CMO) of CD Originations.
Responsibilities:
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
