- Provide basic technical support to key customers via phone or video calls.
- Assist with preliminary troubleshooting and issue diagnosis.
- Document customer issues and follow up continuously until closure to ensure timely resolution.
- Verify part information and inventory availability.
- Prepare and submit spare parts ordering requests.
- Track payment status and shipment progress.
- Coordinate with warehouse and logistics teams to ensure on-time delivery.
- Track retail return batches and timelines from major retailers such as Home Depot, Lowe's, and Costco.
- Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
- Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
- Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.
- Monitor repair and replacement cases to ensure SLA compliance.
- Coordinate with technical and service teams to continuously improve customer satisfaction.
- Collect and organize defective unit and failure data.
- Support basic trend analysis and report findings to regional FAE or related teams.
- Complete additional tasks assigned by the team to support overall operations.
- Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
- 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
- Basic knowledge of hardware or electronic system troubleshooting is a plus.
- Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
- Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
- Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
- Experience handling retail returns or reverse logistics is a plus. xhmxlyz
- Strong English communication skills preferred.
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Key Account Support Assistant - Chino - Mammotion Tech

1 day ago
Description
Position Overview
The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Key Responsibilities
1. Technical & After-Sales Support (Approx. 30%)
2. Spare Parts & Order Support (Approx. 20%)
3. Retail Return Case Support (Approx. 20%)
4. Repair & Replacement Case Follow-up (Approx. 15%)
5. Failure Data Collection & Reporting (Approx. 10%)
6. Other Support Tasks (Approx. 5%)
Qualifications
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Key Account Support Assistant
Mammotion Tech- Chino
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Key Account Support Assistant
Only for registered members Chino, CA
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Key Account Support Assistant(A246529)
Only for registered members Chino
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Sales Support Assistance
Only for registered members Ontario, CA
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Medical Support Assistant
Only for registered members Rancho Cucamonga, CA
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Medical Support Assistant
Only for registered members Rancho Cucamonga
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Medical Support Assistant
Only for registered members Rancho Cucamonga, CA
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Entry-Level PART-TIME Computer IT Support Assistant
Part time Only for registered members Chino, CA
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Administrative Support Assistant
Only for registered members San Dimas
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Administrative Support Assistant
Only for registered members San Dimas, CA
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Administrative Support Assistant
Only for registered members San Dimas, CA
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IT Support Assistant
Only for registered members Santa Fe Spgs, CA
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Medical Support Assistant
Only for registered members Corona
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E-commerce Operations Support Assistant
Only for registered members Diamond Bar, CA
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Customer Support Assistant
Full time Only for registered members Riverside
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Payroll Support Assistant
Only for registered members Laguna Hills
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Support Desk Assistance
Only for registered members Azusa
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Technical Support Assistant
Only for registered members Pico Rivera
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Technical Support Assistant
Only for registered members Monterey Park
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IT Production Support Assistant
Only for registered members Downey