- Facilitate smooth check-in process for members and guests;
- Manage incoming phone calls from members and guests;
- Maintain updated knowledge to educate members about club programming, events, pricing, and policies;
Membership Concierge III - Indianapolis - Lifetime
Description
Membership Concierge III
The Membership Concierge III delivers exceptional customer service to all members and guests, promoting Life Time's value proposition and driving club acquisition and retention goals. This role serves as a leader on The Concierge Team, fostering a culture of service while building strong relationships that increase brand loyalty.