General Manager - Austin - SBR Management LLC

Description

Job Type
Full-time
Description
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
The General Manager (GM) is the senior on-site leader responsible for all aspects of operations across a four-asset portfolio totaling approximately 1,500 sites spanning RV, Manufactured Housing, and Commercial property types.
This is a true General Manager role. The GM is the primary owner of day-to-day operations, people leadership, financial performance, hospitality execution, and asset condition across the entire portfolio. Total Scale: ~1,500 sites.
Performance Objectives
This role requires a leader who is deeply embedded in the operation. The GM is expected to:

• Be highly visible on the property
• Know residents, RV guests, and community members personally
• Model hospitality for transient guests while maintaining strong resident relationships
• Maintain constant awareness of property condition, staffing, and operational issues
• This is not a remote, desk-based, or purely strategic role.
• Serve as the senior authority on-site for all four assets
• Own daily operations while setting long-term direction
• Make real-time decisions and solve problems directly when needed
• Personally engage with RV guests and community residents
• Set and model hospitality standards
• Serve as escalation point for high-impact issues
• Conduct regular site walks and inspections
• Ensure cleanliness, curb appeal, safety, and maintenance standards
• Maintain hands-on knowledge of infrastructure and utilities
• Directly lead the current Property Manager
• Build and develop Assistant Managers and department leads
• Coach teams through observation and real-time feedback
• Address performance issues promptly and directly
• Financial Performance (P&L Ownership)
• Full ownership of portfolio P&L
• Drive NOI through occupancy, rate discipline, collections, and expense control
• Actively manage budgets, forecasts, and variances
• Oversee preventative maintenance and capital execution
• Partner with corporate teams on long-term asset planning
• Provide accurate, ground-truth reporting to the COO
• Surface risks early based on firsthand operational knowledge

What Success Looks Like Months)

• GM is recognized as the leader of all four communities
• Strong hospitality reputation among RV guests
• Residents feel known, heard, and respected
• Properties are clean, well-maintained, and operationally sound
• Assistant Managers are developed and effectively running day-to-day functions
• NOI improves without sacrificing experience or asset health

Requirements
Key Competencies

• Leadership: Strong people instincts, financial acumen, and operational discipline
• Conflict Resolution: Proven ability to manage complex operations personally

Education & Experience

• 8-12+ years in hands-on GM, hospitality, or multi-site operations leadership
• Direct experience with RV, MH, hospitality, or mixed-use properties

Physical Requirements

• Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
• Manual dexterity for handling paperwork and using office equipment
• Clear vision and hearing for reviewing documents and communicating effectively
• Capability to lift up and carry up to 30 pounds

Benefits and Perks
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts - enjoy the lifestyle you help create

Commitment to Diversity