Care Coordinator Assistant Manager - Niagara Falls, United States - Health System Service

Description

Are you E.P.I.C?

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues.

About the Position

The Care Coordinator Assistant Manager oversees our care coordination team, with a focus on CPAP (Continuous Positive Airway Pressure) and oxygen services. The Care Coordinator Assistant Manager is involved in many facets of the company's operation including patient and referral source interaction, order fulfilment, logistics, insurance verification, billing, and more. The main focus of the role is to oversee the Care Coordination team focusing on CPAP and oxygen services.

• Provide guidance, mentorship, and support to the care coordination team, fostering a positive and collaborative work environment.
• Oversee the workflow of CPAP and oxygen services, ensuring efficient coordination of patient care activities, including equipment setup, troubleshooting, and ongoing support.
• Implement and maintain quality assurance measures to uphold the highest standards of patient care and compliance with regulatory requirements.
• Serve as a liaison between patients, healthcare providers, and insurance companies, advocating for the needs and preferences of patients receiving CPAP and oxygen therapy.
• Develop training programs and educational materials for care coordination staff to enhance their knowledge and proficiency in CPAP and oxygen services.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth and development within the team.
• Ensure accurate and timely documentation of patient interactions, equipment deliveries, and insurance authorizations, and generate reports as needed.
• Communicates with physician offices, long term care facilities, and hospitals via phone/email or in person to coordinate care of mutual patients.
• Reads prescriptions and understands insurance criteria.
• Answers incoming calls from patients and conducts follow-up calls as necessary.
• Educates referral sources on products/services offered and insurance requirements for each.
• Creates equipment and supply orders from physicians' orders.
• Other duties as necessary or assigned.

What We're Looking For

• Kind, friendly attitude.
• Proactive, a positive thinker.
• Energetic, with strong work ethic.
• Analytical
• Organized with high attention to detail.
• Professional and courteous demeanor.
• Excellent verbal and written communication skills.
• Ability to work effective on a team.
• Excellent customer service skills.
• Ability to learn quickly, specifically regarding software and computer systems.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.

Qualifications for Success

• Previously supervisory experience strongly preferred.
• High school diploma or equivalent, required.
• 2-year college degree strongly preferred.
• 4-year college degree, highly preferred.
• Experience in medical billing or customer service, preferred.
• Knowledge of Medicare, Medicaid and third-party insurances, preferred.

• Benefits

• Competitive starting pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K with company match
• PTO, Vacation and Paid Holidays

Compensation

• $52,000 - $56,000 ($ $26.00 per hour), dependent on experience

Location

• Niagara Falls, NY