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    Client Relationship Management, Transaction Banking Operations, Vice President - New York, NY, United States - Goldman Sachs

    Goldman Sachs
    Goldman Sachs New York, NY, United States

    4 weeks ago

    Default job background
    Description
    OPERATIONS

    Transaction Banking Operations is part of Transaction Banking within Platform Solutions
    We are responsible for building, developing, and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base
    Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation
    For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow

    YOUR IMPACT

    We're looking for a professional to join our Client Relationship Management team within Transaction Banking
    Client Relationship Managers (CRMs) serve as the primary point of contact for our strategic corporate relationships, overseeing the strategy and execution of our front-to-back client experience

    As a CRM, you are responsible for delivering a best-in-class, front-to-back client experience, driving growth opportunities, and decreasing cost-to-service
    By collaborating with cross-functional internal stakeholders on strategic initiatives and product enhancements, delivering against client objectives, and providing enhanced service levels, you will strengthen our strategic client relationships and drive business growth

    OUR IMPACT

    Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape

    Our organization is the first line of defense for control and governance to protect both clients' and the firm's financial assets; and to provide a differentiated, best-in-class client service
    Transaction Banking Operations has presence in Singapore, Bengaluru, London, New York, Dallas, and Amsterdam
    All our offices work closely together as a single global team in support of our Transaction Banking business

    We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management

    HOW YOU WILL FULFILL YOUR POTENTIAL
    • Build, maintain, and enhance relationships with senior client contacts in cash management and treasury groups
    • Regularly meet with clients to understand strategic goals and priorities, and to review front-to-back Service Level Expectations (SLE)
    • Proactively review Key Performance Indicators (KPI) to identify and resolve emerging issues, assess client efficiency opportunities, and drive improvement plans
    • Partner with internal teams (client on-boarding, implementation, client service, operations, product and engineering) to resolve complex client issues, conduct root cause analysis, and ensure client SLEs are met
    • Serve as an internal champion for clients, advocating for client needs to prioritize product enhancements, strategic projects, and process improvement initiatives
    • Collaborate with sales to drive commercial opportunities
    SKILLS & EXPERIENCE WE'RE LOOKING FOR

    BASIC QUALIFICATIONS
    • Bachelor's Degree with 6+ years of experience in client facing roles
    • Strong written and verbal communication skills
    • Effective interpersonal skills with the ability to influence global stakeholders on behalf of clients
    • Results-oriented team player who collaborates with others to drive optimal outcomes
    • Commitment to excellence and a high level of integrity
    • Effective risk manager, demonstrating the ability to understand and balance internal risk with external client needs
    PREFERRED QUALIFICATIONS
    • Relevant Transaction Banking experience
    • Proven relationship management experience that has driven business growth
    • Judgement and problem solving; thinks ahead and anticipates situations
    • Ability to analyze complex issues and identify clear, objective solutions
    • Capability to effectively build network across global stakeholders
    Salary Range
    The expected base salary for this New York, New York, United States-based position is $125000-$250000
    In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end

    Benefits
    Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience
    A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here
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