Customer Service Specialist - Portland - Sherwin-Williams

    Sherwin-Williams
    Sherwin-Williams Portland

    22 hours ago

    $50,000 - $85,000 (USD) per year *
    Description
    The Customer Service Specialist is essential to the success of our Automotive branches.

    The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions.

    The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products.

    The individual selected for this role will be expected to work at Automotive Branch #9820 located at 510 N Russell Street, Portland, OR 97227.


    This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

    Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

    The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

    At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.

    Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.

    Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

    Our people are behind the strength of our success, and we invest and support you in:

    Life … with rewards, benefits and the flexibility to enhance your health and well-being
    Career … with opportunities to learn, develop new skills and grow your contribution
    Connection … with an inclusive team and commitment to our own and broader communities
    It's all here for you... let's Create Your

    Possible

    What is the Process to get Started?
    Step 1 – Online Application
    Find the role(s) that interest you on our Careers page:
    Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

    Step 2 – Digital Interview

    Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.

    The interview will consist of a few behavioral based questions
    You'll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

    Step 3 – In-Store Interview

    Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.


    At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better.

    This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at .

    Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.


    Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.

    The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.

    The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

    The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.

    The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


    Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

    Sherwin-Williams is proud to be an Equal Employment Opportunity employer.

    All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.


    As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.


    Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

    Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
    Load and unload products from deliveries
    Operate all material handling, tinting, mixing and testing equipment in a safe manner
    Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
    Assist customers in person and over the phone by determining needs and presenting appropriate products and services
    Process sales transactions in the POS accurately and consistently with policies and procedures
    Communicate and cooperate with supervisors and coworkers
    Keep a clean and safe working environment and optimize space utilization
    Follow quality service standards and comply with procedures, rules, and regulations
    Ensure that the stockroom is organized
    Comply with inventory control procedures and assist with bi-annual inventory review
    Complete Monthly and Quarterly Safety Training
    Assist with the Physical Inventory Process, which is conducted semi-annually
    Assist in promoting sales specials and initiatives
    *Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

    Minimum Requirements:
    Must be at least eighteen (18) years of age
    Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
    Must have a valid, unrestricted driver's license

    Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

    frequently and up to 70 lbs. on occasion
    Must be willing to work all scheduled hours, with or without reasonable accommodation
    Must have at least one (1) year of work experience in customer service, retail, or sales

    Preferred Qualifications:
    Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
    Have at least two (2) years of work experience in customer service, retail, or sales

    Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)


    Have at least a High School diploma or GED

    #SHWSales
    * This salary range is an estimation made by beBee
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