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  • Service Coordinator - Cleveland - Mazzella Companies

    Mazzella Companies
    Mazzella Companies Cleveland

    2 months ago

    Description
    Brief Description

    The Service Coordinator will organize, manage, schedule, and conduct all processes necessary for the branch to complete service work. The Service Coordinator will work with the Service Technicians and performs other tasks assigned by the Service Manager.

    Requirements

    Organize and manage the scheduling of all service work; inspections, installs, and emergency service work
    Analyze and update service scheduling including technician assignment
    Establish and maintain strong relationships with customers in order to provide the best possible service
    Prepare service generated quotations and submit to customers for installation work, breakdown of work completed, follow-up on quotes and purchases

    Source and purchase:
    crane parts and components for service generated work, equipment required to do service work and supplies for service technicians
    Communicate with customer and service technicians in order to assure that service jobs are completed efficiently and on time
    Review technician's work time for accuracy and completeness
    File and retrieve department documents, files, records, and reports
    Prepare jobs for startup - gathering parts, manuals, drawings needed, and confirms dates with customer
    Track closings for monthly projections
    Coordinate rental equipment (set-up and call off) for service jobs
    Maintain work area, equipment, and tools in a clean and organized manner; following all Safety Guidelines
    Perform other duties as assigned

    Education

    A high school diploma or GED required; vocational-technical school or, equivalent military experience or technical college training program preferred

    Experience & Skills

    4 years minimum experience in an administrative, customer service or technical environment
    Knowledge of crane and hoist service industry preferred
    Ordering and purchasing experience
    Experience with scheduling multiple employees
    Previous supervisor experience
    Ability to multi-task in a face paced environment
    Excellent communication skills, both verbal and written
    Strong computer skills - Microsoft Word, Excel, Outlook
    Must successfully complete drug screen, physical and E-Verify

    Summary

    The Mazzella Way

    Mazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry.

    We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

    Why Team Members Join Mazzella

    Team-oriented environment
    A real Work life/ Home life balance
    Growth and Development Opportunities including a Lifelong Learning Career Path
    Humble, Hungry, Smart Culture
    Market Competitive Salaries
    Free Virtual Doctor visits with $0 copay (Teledoc)
    Tuition Reimbursement

    Mazzella Core Values

    Safe-personal commitment to all stakeholder's well-being; purposeful control of risk

    Lifelong Learner – routinely acquire new skills and capabilities that bring value

    Humble – lack excessive ego or concerns about status; emphasize the Team over self

    Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

    Smart – common sense about people, good judgement, and intuition around their impact on group dynamic

    EOE/Drug Free Workplace

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