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Service Coordinator - Cleveland - Mazzella Companies
Description
Brief DescriptionThe Service Coordinator will organize, manage, schedule, and conduct all processes necessary for the branch to complete service work. The Service Coordinator will work with the Service Technicians and performs other tasks assigned by the Service Manager.
Requirements
Organize and manage the scheduling of all service work; inspections, installs, and emergency service work
Analyze and update service scheduling including technician assignment
Establish and maintain strong relationships with customers in order to provide the best possible service
Prepare service generated quotations and submit to customers for installation work, breakdown of work completed, follow-up on quotes and purchases
Source and purchase:
crane parts and components for service generated work, equipment required to do service work and supplies for service technicians
Communicate with customer and service technicians in order to assure that service jobs are completed efficiently and on time
Review technician's work time for accuracy and completeness
File and retrieve department documents, files, records, and reports
Prepare jobs for startup - gathering parts, manuals, drawings needed, and confirms dates with customer
Track closings for monthly projections
Coordinate rental equipment (set-up and call off) for service jobs
Maintain work area, equipment, and tools in a clean and organized manner; following all Safety Guidelines
Perform other duties as assigned
Education
A high school diploma or GED required; vocational-technical school or, equivalent military experience or technical college training program preferred
Experience & Skills
4 years minimum experience in an administrative, customer service or technical environment
Knowledge of crane and hoist service industry preferred
Ordering and purchasing experience
Experience with scheduling multiple employees
Previous supervisor experience
Ability to multi-task in a face paced environment
Excellent communication skills, both verbal and written
Strong computer skills - Microsoft Word, Excel, Outlook
Must successfully complete drug screen, physical and E-Verify
Summary
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry.
We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members Join MazzellaTeam-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement
Mazzella Core Values
Safe-personal commitment to all stakeholder's well-being; purposeful control of risk
Lifelong Learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the Team over self
Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Smart – common sense about people, good judgement, and intuition around their impact on group dynamic
EOE/Drug Free Workplace
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