Intake Support Specialist - Sudbury
1 week ago

Job summary
The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for inbound customer and technician phone calls. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries—allowing technical experts to remain focused on technician support and complex problem resolution.- Serve as the primary intake point for inbound customer phone calls, emails, and general service inquiries.
- Triage calls to determine appropriate handling: administrative resolution, case creation, or escalation to technical resources.
Job description
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