Guest Service Agent - Houston, TX
1 month ago
Job summary
We don't believe in service that's scripted-we believe in hospitality that's human. As a Guest Service Agent you're not just the first face guests see-you're the first impression,the friendly voice,and the calm presence that sets the tone for the entire stay.This isn't just about check-ins and key cards.It's about creating genuine connections anticipating needs and making sure every guest feels truly seen heard and valued.
You are more than a front desk agent-you're a host,a guide,and a problem-solver.,
- Welcome guests with warmth and professionalism ensuring a smooth and personalized check-in and check-out experience.
- Provide thoughtful recommendations directions,and assistance to enhance each guest's visit. ,
Unscripted Hospitality is more than a service philosophy-it's a culture of care empowerment,and personal connection.We trust our team members to lead with heart,to listen deeply,and to take ownership of the guest experience beyond job descriptions or scripted lines.At OTH Hotels Resorts,you're not just doing a job—you're making someone's day,every day.
Job description
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