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    Front Desk Receptionist - Boulder, United States - BoulderCentre for Orthopedics and Spine

    BoulderCentre for Orthopedics and Spine
    BoulderCentre for Orthopedics and Spine Boulder, United States

    3 weeks ago

    Default job background
    Description
    Job Overview: Join our team as a Front Desk Receptionist where you'll greet and guide patients and visitors with professionalism, manage paperwork and patient demographic data in our EMR system, handle incoming calls, oversee patient check-ins and check-outs, collect payments, and perform various clerical duties. Your role will be pivotal in ensuring seamless patient experiences and the efficient operation of our clinic.

    Department: Front Desk

    Reports to: Front Desk Manager

    Schedule/Type: FT - onsite/hourly

    Wage: $18-26/hr, commensurate with experience

    Bonus Eligibility: No

    Requirements

    Key Responsibilities:
    • Greets and directs patients, staff, and visitors promptly and professionally
    • Checks patients in/out, collects documentation, demographic info, and payments
    • Answers phones, schedules appointments, and maintains EMR records
    • Communicates patient concerns and scheduling issues with staff
    • Provides non-medical assistance and explanations to patients
    • Ensures cleanliness and organization of reception and patient areas
    • Facilitates patient flow and communicates delays
    • Adheres to Clinic policies, including HIPAA compliance
    • Screens solicitors and provides excellent service to all customers
    • Cross-trained in reception duties and assists in office supply management
    • Follows organization's policies, procedures, and values
    • Performs other assigned duties
    Requirements:
    • High school diploma or equivalent.
    • One year of experience in customer service or reception, preferably in a medical office setting
    • Proficient in using multi-line phone systems, including transferring calls and paging
    • Skilled in exercising diplomacy and tact while multitasking, organizing patient schedules, and communicating effectively with physicians
    • Possess adequate hearing and clear, loud speech for interacting with callers and patients
    • Ability to work well under pressure with minimal supervision
    • Capable of eliciting appropriate information to route calls or schedule appointments with the appropriate provider
    • Proficient in preventing, calming, and defusing irate callers, addressing their concerns effectively
    • Competent in using Microsoft Office, including Word, PowerPoint, Excel, and practice management/EMR software
    Company Paid Benefits:

    Employee HDHP Plan

    Basic Life/AD&D -Guardian

    16 days of PTO per year

    7-7.5 paid holidays per year

    EAP

    401(k) Safe Harbor Contribution

    Benefit Options Requiring Employee Contributions:

    • Medical

    • HSA and FSA

    • Dental

    • Vision

    • Short-Term Disability

    • Voluntary Life and AD&D

    • Flex Spending Accounts

    • General Purpose Healthcare FSA

    • Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)

    • 401K

    Closing Date: May May 31st, 2024

    Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.

    Salary Description

    $18-26 per hour
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