Warranty Services Representative - Cuyahoga Falls - Associated Materials

    Associated Materials
    Associated Materials Cuyahoga Falls

    1 week ago

    Description
    Who We Are
    Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us
    At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment to continuous improvement of the customer experience. For decades, we have provided vinyl windows, siding, and metal building products that have helped build homes and communities across North America.
    As a leading manufacturer of exterior building products and preferred product manufacturer for Alside, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AMI team where you can be AMazing as we shape our future together.
    Position Summary
    The Warranty Services Representative is responsible for filing, processing, and ordering any parts necessary for window and siding warranty claims as well as handling all communication surrounding those claims with all necessary parties including homeowners, contractors, distributors, and internal Associated Materials employees.
    Objectives
    • Schedule subcontractors to support warranty initiative lead times and customer satisfaction and ensure jobs are handled timely
    • Identify and coordinate warranty resolutions with service providers and homeowners
    • Confirm with service providers and homeowners to ensure customer satisfaction
    • Focus on execution and timely responses to service providers and homeowners
    • Appropriately handle escalations/complaints to senior management
    Responsibilities
    • Initiate, process, and track progress of warranty claims in Salesforce CRM system
    • Log incoming mail and scan all documents to Docuware document management system
    • Order Entry in AS400 system for needed parts on approved claims
    • Learn and maintain working knowledge of warranty coverage and warranty documents
    • Communicate with homeowners, distributors, and contractors on claim process and approval or denial decisions
    • Regular communication with Warranty Manager and corporate Warranty Services department
    • Ability to manage multiple priorities and meet deadlines in high-volume processing department
    • Ability to follow-up and drive closure to claim execution in support of customer commitments
    • Ability to work cohesively within a strong team environment and support teammates at all levels
    • Ability to communicate, both written and verbal with customers, internal organizations across AMI cross functionally
    • Work with contractors to schedule and support warranty issues
    • Other duties as assigned.
    Required Education, Skills & Experience
    • High school diploma
    • Knowledge of , Docuware, and AS400 experience preferred
    • Excellent oral and written communication skills
    • Ability to work in a fast-paced, high-volume environment
    • Strong customer service skills
    • Fenestration or building products industry experience preferred
    • Ability to understand and enforce warranty policy
    • Strong computer skills including Microsoft Office Suite and internet
    • Ability to prioritize multiple tasks simultaneously
    • Strong attention to detail
    • Ability to read maps
    • Ability to work independently and in team environments
    Work Environment:
    • The atmosphere is that of an office environment where sitting for prolonged periods of time are critical. Frequent use of company communication devices is required such as a computer, phone, and other office electronics.
    About Us
    When you join AMI, you are part of a leading North American manufacturing business of vinyl windows, cladding, metal siding, trim and other essential exterior building products for residential, light commercial and multifamily projects. In 2022, we introduced our composite cladding system, a first-of-its-kind solution featuring exclusive (GP)2 technology. Headquartered in Cuyahoga Falls, Ohio, AMI is part of Associated Materials, LLC, which owns and operates multiple manufacturing facilities in North America including a distribution center.
    Associated Materials Innovations ... Building Products Better
    Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
    Additional Information
    The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.
    $20.00/hour

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