Dental Office Manager - Pocono Township

Dental Office Manager – Tannersville, PA  · Dr. Jeffery Wert & Associates is seeking a strong dental leader to join our team and lead non-clinical operations and drive growth in our thriving practice. · We are looking for an experienced dental professional (3+ years in a dental s ...

Job description

Dental Office Manager – Tannersville, PA 

Dr. Jeffery Wert & Associates is seeking a strong dental leader to join our team and lead non-clinical operations and drive growth in our thriving practice.

We are looking for an experienced dental professional (3+ years in a dental setting) with demonstrated leadership in roles such as Practice Manager, Assistant Manager, Treatment Coordinator, or Lead Front Office. Prior management experience in a dental setting is preferred but not required for candidates with proven leadership, business acumen, and a track record of driving results.

The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice. 

This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice.

Skills and Qualifications

3 + years of progressive experience in a dental practice. 

Demonstrated leadership experience in roles such as Practice Manger, Assistant Manager, Treatment Coordinator or Lead Front Office. 

Prior dental management experience preferred, but not required for candidates with proven leadership ability and strong business acumen. 

A solid grasp of data analysis and performance metrics.

Be able to diagnose problems quickly and have foresight into potential issues.

Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.

Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.

Proven track record managing profitable, successful teams, and driving revenue growth.

Knowledge of dental practice management systems.

Benefits for Full-Time Employees*

PTO, paid holidays, office closure days

Medical

Vision

Dental allowance

Uniform allowance, as needed

401(k) Eligibility

And many more

*Benefits are subject to change and eligibility.

The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

About the Role:

Practice Growth: Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support.

1. Foster a growth-oriented, positive, and encouraging environment.
2. Implement action plans that grow active patient-base, production, and collections of assigned practices. 

Practice Efficiency: Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support.

1. Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities.
2. Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management.

Employee Engagement: Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support.

1. Support effective recruiting practices of potential candidates.  Drive an exceptional onboarding experience for new team members.  Create professional development and performance management plans.   Meet or Exceed retention goal in assigned practice.
2. Coach and mentor team members to independently perform assigned tasks.
3. Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed. 
4. Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met.
5. Build and maintain strong relationships with doctors.

Patient Satisfaction: Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support.

1. Build passionate teams who are motivated to deliver a World Class Patient Experience.
2. Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
3. Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.

Systems & Accountability: Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice. 

1. Support teams in all areas of operations to ensure systems and processes are successful. 
2. Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.  
3. Help to communicate and implement key processes or updates to direct reports.
4. Ensure all RCM, Finance & Accounting Processes are functioning properly.
   

Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.