Membership Service Lead - Ann Arbor
1 week ago
Job description
Reports to:
- General Manager
Requirements:
- Fluent in English
- Proficient reading and writing skills
- Excellent Customer Service Skills
- Commitment to Building Community
- Experience in Outreach Efforts
- Experience in Lead Generation
- Experience in Fitness Sales
Special Skills:
- Energy & Enthusiasm
- A Passion for Fitness
- Ability to work with a sense of urgency
- Ability to work flexible hours, as necessary during closeouts or end of month
- A "roll up the sleeves" mentality
- Proven track record of achieving and/or exceeding sales goals
Responsibilities:
- You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
- You will master the membership play and new member tour to create the urgency to join.
- You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."
- Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
- Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.
Meetings:
- Monthly or Weekly Department Meetings Employee Training Meetings
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
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