Patient Access Specialist - Pleasant Prairie, United States - Froedtert South

Description

POSITION PURPOSE A Patient Access Specialist serves as the first point of contact for Froedtert South.

The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.

MINIMUM EDUCATION REQUIRED High School or GEDMINIMUM EXPERIENCE REQUIRED 6 months - 1 yearLICENSES / CERTIFICATIONS REQUIRED Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED Experience in a health care business or receptionist environment.
Excellent computer and customer services skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with internet, email and Microsoft office.
Effective written and verbal communication skills required.

Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivityExperience in patient registration, insurance verification and health insurance plans.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES Schedules, reschedules and cancels patient appointmentsExecutes pre-arrival registration by adhering to registration standardsAccurately identifies and enters patient's insurance coveragePerforms check-in/check-out functions for patient appointmentsCollects all applicable self-pay payments for examsManages and resolves assigned departmental WQsTakes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care teamPerforms insurance verifications and prior-authorizations functions