Digital Service Operations Manager - Vienna, United States - Steerbridge Co, Inc.

Description

This position is contingent upon award.

Position:
Defense Communications Operations Manager


Job Type:
Full-Time, Hybrid


Mode of Work:
Elizabethtown, KY


POSITION OVERVIEW
SteerBridge seeks a

Digital Services Operations Manager

to provide management, direction, and administrative support to contact center engineering and services.

Veterans and Military Spouses encouraged to apply.

REQUIRED
Must be a U.S. Citizen.
Minimum Security Clearance – Secret
Ability to work on occasion in Elizabethtown, KY, or Monterey, CA.


EDUCATION
Minimum high school diploma, Bachelor's degree preferred.

QUALIFICATIONS
3 years of experience in a related role or minimum 5 years of experience in

Help Desk

operations with heavy emphasis in customer service.

3 years of experience in a role that demonstrates experience and knowledge in

DoD benefits

and personnel data processes.

Exceptional interpersonal, customer service, problem-solving, verbal and written communication skills, and conflict resolution skills.

Ability to travel on occasion to either Louisville, KY, or Monterey, CA.


SKILLS
Candidates must bring demonstrated skills/experience in:


Management:
Managing the day-to-day operations of web services, ensuring high availability, reliability, and performance.


Compliance and Governance:

Ensure compliance with relevant military regulations, policies, and directives governing web services operations, maintaining audit readiness and addressing any compliance issues.

Continuous Improvement:

Identify opportunities for process optimization and automation to enhance the efficiency and effectiveness of web services operations, driving continuous improvement initiatives to meet evolving mission requirements.

COMPENSATION
A salary commensurate with background and experience will be offered.


BENEFITS
Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching

Paid Time Off

Paid Federal Holidays

SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.

SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

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