Jobs
>
Hayden

    Service Foreman - Hayden, United States - Western States CAT

    Western States CAT
    Western States CAT Hayden, United States

    3 weeks ago

    Default job background
    Description

    JOB SUMMARY:

    The Service Foreman is responsible for managing technicians, the repair process, and company resources profitably in Service under the direction of the Service Advisor and/or Service Manager.

    The Service Foreman is a working supervisor who is expected to also perform technician duties while ensuring technician safety and a quality repair process.

    This role is also responsible for the growth, development, and productivity of its assigned technicians.

    This role will ensure quality control measures are in place and managed during the repair process to eliminate any re-work to the customer associated with the repair.

    A high level of teamwork will exist between this role and the Service Advisor and Service Admin to guarantee seamless customer interaction, quality control and promise date adherence.


    ESSENTIAL FUNCTIONS:

    • Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; authority to hire employees.
    • Manages expenses including shop assets such as shop supplies, small tools, and environmental needs
    • Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
    • Communicates machine repair status, verbally and in writing (if necessary), to the Service Advisor.
    • Uses the Service scheduling tool to monitor and maintain all aspects of the repair in the shop specific to the assigned team members and area.
    • Monitors work in progress to ensure promise date adherence for the customer. Informs Service Advisor of changes or updates needed to the promise date. Adheres to 100% promise date delivery of repair.
    • Works with Service Advisor to meet the final repair performance versus quoted amounts expectations of on or under quote.
    • Coordinates the usage, rental or purchase of special tooling needed to perform repair work
    • Works with the Technicians to provide the Service Advisor the necessary information for up-sell opportunities to quote to the customer.
    • Assigns work as needed to meet customer commitments and the needs of the repair.
    • Approves employees' work time and adjusts employee time on service calls as needed.
    • Oversees pre and post inspections of machines being repaired and quality control measures taken throughout the repair process.
    • Works directly with technicians to ensure quality control measures have been effectively deployed.
    • Achieves the goal of "No re-work will ever touch our customers".
    • Bills out 50% of time to revenue generating jobs.
    • Troubleshoots various machines at expert level with no assistance required. Walks around machinery to inspect. Operates machinery to locate problem. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abilities to determine and repair cause of failure.
    • Uses service manuals, SIS and parts books effectively to address technical issues such as looking up parts, machine information, standard labor rates, machine settings, and more to setup work orders or to answer customer inquiries. Performs all required tasks in accordance with procedures.
    • Works safely at all times. Adheres to all applicable safety policies. Complies with all company and applicable external (OSHA, ANSI, etc.) safety policies, procedures and standards.
    • Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
    • Works with Service Advisor to meet the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
    • Adheres to all customer care standards.
    • Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
    • May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
    • Works within and promote corporate vision, mission, and values of the organization.
    • Performs other duties as assigned.

    KNOWLEDGE SKILLS AND ABILITIES:

    • Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
    • Ability to lead and direct others, determining work priorities and assigning work to others.
    • Ability to prioritize the workload with exceeding customer expectations in mind.
    • Proven organizational skills.
    • Proven customer service skills over the phone and in person.
    • Knowledge and use of Microsoft computer products or other comparable systems required.
    • Proven conflict resolution skills.
    • Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
    • Ability to set and manage priorities.
    • Must be a self starter and able to work without supervision.
    • Consistent attendance.

    EDUCATION AND EXPERIENCE:

    • Proof of high school diploma or General Education Degree (GED).
    • Associates Degree from an accredited vocational school preferred.
    • Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
    • One year prior management experience, with customer service and P&L responsibility.
    • Valid driver's license and acceptable driving record required.
    • Must be able to communicate (speak, read, comprehend, write in English).

    PHYSICAL CHARACTERISTICS:

    • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
    • Must be able to lift 50 pounds.
    • Must be able to meet all safety requirements for applicable safety policies.

    Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

    It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

  • Clean Harbors

    Field Service Foreman

    3 weeks ago

    Clean Harbors Spokane, United States

    · Clean Harbors in Spokane, WA is seeking a Field Service Foreperson to join our safety conscious team. This position will be responsible for the direct supervision of the Field Technicians. Forepersons and Technicians will be responsible for the performance of tasks associated ...

  • Western States

    journeyman truck technician

    2 weeks ago

    Western States Hayden Lake, ID , USA, United States

    The Journeyman Truck Technician is responsible and capable for maintenance and repair to truck engine chassis and drivetrain, under the supervision of a Master level Technician or Service Foreman/Lead. Skillset includes include diagnosis, removing, repairing, installing, disassem ...

  • City Tire Company, Inc.

    Automotive Technician

    1 week ago

    City Tire Company, Inc. Hayden, United States

    "Decreased factory warranty labor times?" Check · "Ridiculous CSI scores and unrealistic factory standards?" Check · "$170 labor rates and you make 20% of that?" Check · You can choose to continue this lifestyle at work or You can decide to finally make a change, take home mor ...

  • NTI Connect

    Arial Laborer

    4 days ago

    NTI Connect Hayden, United States

    Job Description · Job DescriptionFull Time · Apply · Hayden, IDNetwork Connex, Serving the telecom industry for more than 20 years, Network Connex accelerates the performance of fiber and wireless network service providers, data center operators, hyperscale cloud companies, cable ...

  • NTI Connect

    Underground Foreman

    4 days ago

    NTI Connect Hayden, United States

    Job Description · Job DescriptionFull TimeHayden, Idaho · Apply · Network Connex, through our operating companies, Advantage Engineers, CCSI Networks, Fairhaven, National Technologies and Verticom, provides network design and implementation services for some of the world's most s ...

  • Quanta Services

    Laborer Underground Utilities

    1 week ago

    Quanta Services Rathdrum, United States

    About Us · Founded in 1964, Robinson Brothers Construction is a wholly owned subsidiary of Quanta Services, Inc. (NYSE: PWR), the largest utility contractor in North America. We are a general contractor dialed into the dynamics of installing infrastructure for the communications, ...

  • Robinson Brothers Construction

    Laborer Underground Utilities

    1 week ago

    Robinson Brothers Construction Rathdrum, United States

    About Us · Founded in 1964, Robinson Brothers Construction is a wholly owned subsidiary of Quanta Services, Inc. (NYSE: PWR), the largest utility contractor in North America. We are a general contractor dialed into the dynamics of installing infrastructure for the communications, ...

  • Lake City Auto Care

    Automotive Technician

    1 week ago

    Lake City Auto Care Coeur d'Alene, United States

    Job Description · Job Description"Decreased factory warranty labor times?" Check · "Ridiculous CSI scores and unrealistic factory standards?" Check · "$170 labor rates and you make 20% of that?" Check · You can choose to continue this lifestyle at work or You can decide to finall ...

  • CDA Paving and Concrete Specialties

    Mixer Driver

    1 week ago

    CDA Paving and Concrete Specialties Post Falls, United States

    Job Description · Job DescriptionSalary: $20 - $30 · Over the past 21 years, CDA has been the first choice in building from the ground up, starting with our employees. · TITLE: MIXER TRUCK DRIVER · REPORTS TO: TRUCK BOSS OR DISPATCHER · JOB PURPOSE: · Drive and deliver concret ...

  • George Gee Automotive

    Used Car Lead Technician/Foreman

    1 week ago

    George Gee Automotive Liberty Lake, United States

    Are you a skilled technician with a passion for fixing cars of all makes and models? George Gee Buick GMC is seeking a talented individual to fill the role of Used Car Technician Lead/Foreman at our reputable dealership · Schedule: Full-time, Weekends Must Be Available · Why Join ...

  • Solgen Power LLC

    Electrical Foreman

    1 week ago

    Solgen Power LLC Spokane, United States

    Back To Jobs · Description: We Are Hiring Come work for one of America's Fastest Growing Private Companies As a leader in the solar industry, Solgen Power is ranked #12 in the 2021 Inc. 5000We are seeking an Electrical Foreman to join our growing team in Spokane This position is ...

  • Flynn Companies

    Roofing Foreman

    1 week ago

    Flynn Companies Spokane, United States

    Please Romeo Gonzalez for more information at Hablo EspanolUSRSV#LI-RG1ROOFING FOREMAN - SERVICECommercial ProjectsFull Time with Great Benefits We build a culture around:SafetyPeopleQualityProductivityCompetitive wages $32-$36 DOEComprehensive benefits - health, dental, and vis ...

  • Flynn Group of Companies

    Roofing Foreman

    3 weeks ago

    Flynn Group of Companies Spokane, United States

    We build culture around: SafetyPeopleQualityProductivityJob Summary:As a Roofing Service Foreman you will be responsible for locating leaks and performing quality roof repairs in a safe and timely manner, while treating customers and fellow employees with courtesy and respect. Jo ...

  • Acme Concrete Paving Inc

    Heavy Equipment Mechanic

    2 weeks ago

    Acme Concrete Paving Inc Spokane, United States

    ACME Concrete Paving, Inc. is seeking skilled individual to fill an immediate opening of shop and field mechanics. This position is covered by top union pay scale and benefits with opportunity for advancement. Previously nonunion individuals also encouraged to apply. Based in Spo ...

  • Tuff Shed

    Production Manager

    1 week ago

    Tuff Shed Spokane, United States

    "BUILD" YOUR CAREER WITH TUFF SHEDTuff Shed is recruiting for an experienced and motivated Production Manager to contribute to the success of our manufacturing facility based in Spokane. This role offers the opportunity for professional growth and the chance to make a real impact ...

  • Flynn Companies

    Roofing Foreman

    2 weeks ago

    Flynn Companies Spokane, United States

    Please Romeo Gonzalez for more information at Hablo EspanolUSRSV#LI-RG1We build culture around: SafetyPeopleQualityProductivityJob Summary:As a Roofing Service Foreman you will be responsible for locating leaks and performing quality roof repairs in a safe and timely manner, whi ...

  • Tuff Shed

    Production Manager

    6 days ago

    Tuff Shed Spokane, United States

    "BUILD" YOUR CAREER WITH TUFF SHED · Tuff Shed is recruiting for an experienced and motivated Production Manager to contribute to the success of our manufacturing facility based in Spokane. This role offers the opportunity for professional growth and the chance to make a real im ...

  • NPL Construction

    Natural Gas Utility Pipe Fuser/Fitter

    1 week ago

    NPL Construction Spokane Valley, United States

    Natural Gas Utility Pipe Fuser/Fitter · Date: Apr 30, 2024 · Location: · Spokane Valley, WA, US, 99216 · Company: NPL Construction (S4) · Description: · Who We Are · Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, opera ...

  • Centuri Group, Inc.

    Natural Gas Utility Pipe Fuser/Fitter

    3 weeks ago

    Centuri Group, Inc. Spokane Valley, United States

    Natural Gas Utility Pipe Fuser/Fitter · Date: Apr 30, 2024 · Location: · Spokane Valley, WA, US, 99216 · Company: NPL Construction (S4) · Description: · Who We Are · Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operat ...

  • Bretz RV & Marine

    Certified RV Technician

    2 weeks ago

    Bretz RV & Marine Liberty Lake, United States

    At Bretz RV & Marine, our culture is rooted in our core values of passion, teamwork, growth, family, and profitability. As the newest addition to our network of dealerships across the Northwest, our Liberty Lake location in the heart of Washington embodies these values. Here, we ...