Service Supervisor - Austin, TX, United States
2 days ago
Job description
DescriptionDUTIES AND RESPONSIBILITIES Customer Service & Front-End Support
- Assist the Service Operations Manager with assigned duties and responsibilities.
- Champion corporate and division customer service programs to meet or exceed division goals.
- Serve as a cashier when needed.
- Understand all aspects of the customer service center and provide required services to customers.
- Answer and respond to incoming calls appropriately.
- Perform all job duties with honesty, integrity, and adherence to Company policies and procedures.
- Assist in directing and supervising front‑end operations, including:
- customer traffic flow
- lane coverage
- cleanliness and appearance of the front‑end sales floor
- restrooms, front entryway, and parking lot
- Maintain the fresh, full appearance of checkstand merchandisers.
- Ensure checkstands remain clean and properly signed.
- Ensure the accurate operation and function of the Point‑of‑Sale (POS) system.
- Ensure compliance with Company policies and procedures such as:
- Cash Handling
- Employee Purchase
- Restricted Product Sale (alcohol, tobacco, etc.)
- Coupon and Gift Card policies
- Scan accuracy
- Supervising minor employees
- Product Return Policy
- WIC
- Safety, sanitation, security
- Grooming and dress code standards
- Check acceptance
- Report any policy violations to store management.
- Assist with accountability for cash flow requirements including:
- safe transactions
- cash issues and pickups
- tills
- check acceptance and refunds
- monitoring cashier cash handling procedures
- Work with Scan/FMC Team to resolve scanning file issues promptly.
- May perform duties such as:
- Running totals on tills
- Preparing and proofing daily deposit slips
- Completing all front‑end forms
- Report any issues to the Service Operations Manager for resolution.
- Perform other necessary and required duties as assigned.
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