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    Front Desk Supervisor - Pittsburgh, United States - The Marcus Corporation

    The Marcus Corporation
    The Marcus Corporation Pittsburgh, United States

    4 weeks ago

    Default job background
    Description

    What You'll Do
    Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
    Some of your responsibilities include:

    • Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
    • Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
    • Make sure all shifts are covered as scheduled, cover as necessary.
    • Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
    • Ensure the completion of the desk agents' AM/PM checklist.
    • Handle guest situations as they arise in a calm and professional manner.
    • Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
    • Maintain professional contact via telephone with all other hotel departments.
    • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
    • Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
    • Counsel and coach employees when necessary, using accurate documentation and techniques.
    • Ensure all employees complete their duties before departing, that they are posted at their stations on time.
    • Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
    • Accountable for meeting or coming in under payroll and expense budgets.
    What You Bring
    • 2 years of related experience in hospitality or similar industry.
    • High School Diploma is preferred.
    • Flexible schedule, able to work evenings, weekends, and holidays when needed.
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