Community Coordinator - New York, United States - City of New York

Description

Resident Relocation Services Department (RRSD) assists residents impacted by work tied to the federal agreement and other large scale emergency circumstances with relocating temporarily.

The department ensures residents have access to all resources necessary to transition to and from their apartment while work is performed.

Reporting to the Director Resident Relocation Services Department, the Community Coordinator will assess and ensure a smooth transition of residents to their temporary housing location, and subsequently connect them to [any] needed services they may require.

Responsibilities include, but are not limited to the following:
1.As part of a centrally located team, assess services gaps to identify providers.
2.Perform service coordination, connecting residents to relevant service providers.
3.Provide technical assistance and support to property management for any tenancy actions that require intervention.
4.Perform regular resident outreach to connect residents to relevant social services. Establish local referral and recruitment infrastructure utilizing NYCHA's web-based and other referral tools.

5.Collaborate with Strategic Manager and/or other team of Coordinators to ensure appropriate service delivery and feedback loops for referred residents.

6.Collaborate with Strategic Manager to ensure appropriate provider training.
7.Assist the Contract Manager in the registration of contracts.
8.Prepare Service Procurement Requests for Purchase Orders.
9.Work continuously on Encumbrance report to ensure jobs billed are processed and paid.
10.Set defined annual performance targets and codify best practices in servicing residents.
11.Represent NYCHA at external resident, community, and citywide events.
12.Perform other related duties incidental to the work listed above (including working some nights and weekends as necessary).