Production Support Engineer - Omaha, United States - Diamondpick

Description

Preferred Qualifications:
8+ years experience in application support, Middleware support and production support with strong troubleshooting capabilities
Experience with using ITIL change, incident and problem management processes
Resolve critical production issues by leading major incident calls , engaging proper teams and driving root cause analysis
Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services
Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments
Collaborate both within the team and across teams to resolve application issues and advance as needed
Create, modify and monitor dashboards to better catch potential issues and aide in observability
Support weekly and weekend on-call rotation as scheduled
Good verbal and interpersonal skills , communicating openly with the team members and stakeholders
Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation
Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points


Technical qualifications:
Hands on experience in Unix/Linux, windows
Hands on experience with Middleware technologies (Apache, IHS, WAS , MQ , Tomcat, Jboss etc)
Hands on experience with Devops and tools
Familiarity working with relational/non-relational databases
Solid understanding and hands on experience with Azure cloud
Hands on experience with Cloud technologies - Redhat Openshift , Kubernetes , AKS, EKS cluster administration and build
Experience deploying applications on Websphere Application Server/Tomcat/Jboss or Cloud
Experience with monitoring tools – Splunk, AppDynamics, Dynatrace
Infrastructure build engineering experience – middleware , openshift , Azure cloud
Good to have understanding and experience with Ansible , Terraform , Bitbucket
Good understanding of network topologies and troubleshooting network related issues
Hands on experience with triaging application issues, network issues and OS performance issues

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