- Greet and welcome all guests approaching the Front Desk by Highgate Hotel & Hotel Effie standards.
- Maintain proper operation of the PBX console to include utilizing Zingle and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Review and understand all emails. Familiarize yourself with all glitch guests.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups.
- Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Know of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Always use proper two-way radio etiquette when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Work directly with housekeeping to ensure room readiness for arrivals and completion of guest requests.
- Respond to all guests' requests, problems, complaints, and/or accidents presented at the Front Desk or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
- Properly train all Front Desk staff on all systems / policies and procedures.
- Performs other duties as requested by the Manager.
- Develop employee morale and ensure training of Guest Services personnel
- Maintain a clean work area.
- Always maintain a warm and friendly demeanor. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and training.
- Maintain regular attendance in compliance with Highgate Hotel & Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel & Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Flexible and long hours are sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
- Clock in and out for their scheduled shifts promptly and departs property until the next scheduled shift
- College coursework in related fields is helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
-
Front Desk Supervisor
3 weeks ago
Highgate Hotels, Inc. Miramar Beach, United StatesThe Hotel Effie Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Gree Front Desk, Office Supervisor ...
-
Front Desk Supervisor
3 weeks ago
Legendary, Inc. Destin, United StatesReports To: Guest Services Manager · Summary: The Front Desk Supervisor acts as the face of the Emerald Grande and ensures that our visitors, be it guests or owners, receive a warm welcome. This role manages the reception area, assisting the Guest Services Manager with coordinati ...
-
Front Desk Supervisor
3 weeks ago
Legendary, Inc. Destin, United States**GREAT full-time, evening opportunity with competitive Benefits package · Job Title: Front Desk Supervisor · Reports To: Guest Services Manager · Summary: The Front Desk Assistant Manager acts as the face of the Emerald Grande and ensures that our visitors, be it guests or owne ...
-
Front Desk Supervisor
3 weeks ago
Aimbridge Hospitality Destin, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
2 weeks ago
Legendary Destin, United StatesJob Description · Job Description · **GREAT full-time, evening opportunity with competitive Benefits package · Job Title : Front Desk Supervisor · Reports To: · Guest Services Manager · Summary: · The Front Desk Assistant Manager acts as the face of the Emerald Grande and ens ...
-
Front Desk Supervisor
2 weeks ago
Legendary Destin, United States**GREAT full-time, evening opportunity with competitive Benefits package · Job Title : Front Desk Supervisor · Reports To: · Guest Services Manager · Summary: · The Front Desk Assistant Manager acts as the face of the Emerald Grande and ensures that our visitors, be it guest ...
-
Front Desk Supervisor
2 weeks ago
Legendary Destin, United StatesReports To: · Guest Services Manager · Summary: · The Front Desk Supervisor acts as the face of the Emerald Grande and ensures that our visitors, be it guests or owners, receive a warm welcome. This role manages the reception area, assisting the Guest Services Manager with coo ...
-
Front Desk Supervisor
4 days ago
Hotel Effie Sandestin Autograph Collection Miramar Beach, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Franci ...
-
Front Desk Supervisor
2 weeks ago
Hotel Effie Sandestin Autograph Collection Miramar Beach, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, S ...
-
Front Desk Supervisor
1 week ago
Hotel Effie Sandestin Autograph Collection Miramar Beach, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fran ...
-
Front Desk Supervisor
1 week ago
Legendary Inc Destin, United StatesJob Description · Job Description**GREAT full-time, evening opportunity with competitive Benefits package · Job Title: Front Desk Supervisor · Reports To: Guest Services Manager · Summary: The Front Desk Assistant Manager acts as the face of the Emerald Grande and ensures that o ...
-
Front Desk Supervisor
1 week ago
Concord Hospitality Navarre, United StatesWe are hiring a Front Desk Supervisor · We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that bring ...
-
Guest Relations Supervisor
3 weeks ago
Highgate Hotels Miramar Beach, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fr ...
-
Courtesy Patrol Officer
1 week ago
FirstService Corporation Destin, United StatesJob Overview: · Security ensures the highest possible level of service is being offered to residents, guests, and service providers. Security is responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security ac ...
-
House Attendant
2 weeks ago
The Henderson Beach Resort Destin, United StatesJob Summary: · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
Housekeeper
1 week ago
Sandestin Miramar Beach, United StatesClean guest rooms as assigned ensuring the established standards of cleanliness are maintained. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. · Essential Duties and Re ...
-
House Attendant
2 weeks ago
Aimbridge Hospitality Destin, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
Maintenance Engineer
5 days ago
Aimbridge Hospitality Destin, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
-
Maintenance Engineer
4 days ago
Aimbridge Hospitality Destin, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
-
Maintenance Engineer
6 days ago
Aimbridge Hospitality Destin, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program ...
Front Desk Supervisor - Miramar Beach, United States - Highgate Hotels
Description
Compensation TypeHourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.Location
Overview
The Hotel Effie Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
