Overview:
This position is primarily responsible for detailing, servicing, and delivering the group rooms and/or catering business, as well as achieving the highest level of guest satisfaction. This position is responsible for developing relationships with clients, and must be able to upsell additional services, as well as detail and service all clients/groups/events. This position may also be responsible for prospecting and calling on new accounts. Sales Managers may lead the department if there is no DOS in the staffing model.
Job Duties and Responsibilities:
Within first 90 days, complete Olympia Sales process training
If leading the department, this position may be responsible for all tasks. If DOS/DOC is present, some of these tasks will be responsibility of the DOS or DOC
SERVICE – F & B Tasks may not be applicable if no food & beverage services are offered at property
Maintain complete knowledge of service requirements for each scheduled group, event or meeting, including but not limited to: overnight room requirements, food and beverage menus, final counts, set-up and A/V requirements, event/meeting timeline, payment and other enhancements as requested by client. Serve as onsite contact for all third party vendors related to client event/meeting.
May need to set up functions, inspect all spaces, greet clients, attend and work events as needed.
Accurately prepare all BEO's and Resumes, deliver to appropriate team members and participate in BEO &/or Resume meetings weekly or as often as needed.
Orchestrate and facilitate pre and post conference meetings between client and appropriate hotel staff, if needed or requested.
Review all event/function/meeting invoices for completion and accuracy and submit to client for payment.
Work with DOS to respond to and resolve guest concerns or complaints regarding groups in a timely and courteous manner.
May detail and orchestrate assigned events from the DOS and/or DOC.
FOOD & BEVERAGE – May not be applicable if no food & beverage services are offered at property
Maintain accurate menu options and pricing related to banquets, meeting space, and audio visual services.
Work with Executive Chef to create customized menu's and pricing as needed.
Remain current in wine trends to encourage event pairings and table service.
Maintain complete knowledge of food & beverage / event execution standards, including current industry trends.
Demonstrate strong working knowledge of food, beverage and other services that promote upselling to client as appropriate.
SALES
Solicit all past business leads.
Prospect and call on new business/leads and existing accounts through telephone, written communications and face to face visits.
Establish and maintain strong relationships with all assigned accounts. Daily, weekly, monthly – inside calls and outside calls, when applicable.
Respond to written or verbal requests for proposals within 4-hours of receipt.
Present and propose rates for group & catering rooms and food & beverage events.
Conduct property site inspections for current and prospective clients at their request or to introduce new clients to the property and/or services. Communicate upcoming site inspections to hotel team including brief company bio and future business potential.
May need to coordinate and manage all group room blocks with hotel front office team
