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Shakopee

    Guest Services Team Member - Shakopee, United States - Cedar Fair

    Cedar Fair
    Cedar Fair Shakopee, United States

    5 days ago

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    Description

    **Guest Services Team Member $15.00**

    CAROUSEL_PARAGRAPH

    Shakopee, Minnesota

    Customer/Guest Services

    12548

    ** Share Job**

    ** Job Description**

    **Overview:**

    As a member of our Guest Services team, you will be responsible for aiding our guests in our Guest Services Office or via the phone through our Call Center.

    It is our mission to provide the best service to every guest, every day, every time. You will be responsible for being a part of our best day guest experience at Valleyfair.

    **Applicants must be 16 years of age or older.**

    **How You'll Make A Difference:**

    Assists guests in our Guest Services Office and via phone in our Call Center to assist with guest inquiries

    You will be responsible for researching answers and information to answer questions and then documents and resolves guests questions and complaints in person and via phone and email

    Create rapport and trust with guests in order to build relationships and uphold our reputation

    Effectively communicate our Ride Admission Program to guests

    Work as a liaison between departments to maximize guest experiences

    Maintain our Guest Management System database

    Must be able to retain information in order to be cross-trained in arrival process locations; such as Tolls, Ticket Sales, and Ticket Taking

    Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions

    Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision

    Other duties may be assigned

    **We're Looking For:**

    A genuine interest in making people feel welcome using your smile and positive nature.

    Keen to be a part of something you believe in, providing fun while having fun at work.

    Openness to learn, grow and develop skills.

    Commitment to your team by being on time and working scheduled shifts.

    Desire to be outdoors for extended periods in all weather conditions.

    Must be 16 years of age (or older).

    Ability to demonstrate strong communication skills.

    Ability to work nights, weekends and holiday periods to meet business needs.

    Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.

    Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

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