Community Health Navigator - Memphis, TN, US

POSITION DESCRIPTION · JOB TITLE:  Community Health Navigator · DEPARTMENT:  Population Health · REPORTS TO:  Director Population Health  · FLSA STATUS:   Nonexempt · CREATED DATE     11/23/2015 · REVISION DATES:  Click here to enter text. · POSITION SUMMARY · The Community Healt ...

Job description

POSITION DESCRIPTION

JOB TITLE:  Community Health Navigator

DEPARTMENT:  Population Health

REPORTS TO:  Director Population Health 

FLSA STATUS:   Nonexempt

CREATED DATE     11/23/2015

REVISION DATES:  Click here to enter text.

POSITION SUMMARY

The Community Health Navigator (CHN) will be responsible for helping and supporting individuals, families, and community groups to acquire preventive and follow-up health care needs, navigate and access healthcare services, educate on the importance of healthcare follow-ups, reinforce disease specific education, perform medication monitoring, and provide services to address barriers to health and social service resources.  The CHN works collaboratively with a team of healthcare professionals and other community agencies to provide patients with opportunities to stabilize and improve their health.  The CHN coordinates wellness events targeted to underserved areas in the community. Models appropriate behavior as exemplified in the Christ Community Health Services (CCHS) Missions, Visions, and Values.

KEY RESPONSIBILITIES

1. Establish trusting relationships with patients and their families while providing general support and encouragement.
2. Assess and address the strengths of patients and the barriers to obtaining preventive and follow-up healthcare
3. Collaborate with patients to develop and implement a plan to access preventive and follow-up healthcare
4. Coordinate with community health care providers, including primary care physicians, other outpatient services, hospitals, and other community agencies
5. Maintain and document accurate data related to the program
6. High risk patient care management

• Conduct visits to patients in hospital to facilitate smooth transition processes upon discharge
• Conduct post-discharge follow up for emergency room and inpatient admissions
• Contact patients in person or via telephone to ensure they have completed required or recommended actions Accompany targeted patients to scheduled health appointments or referral sites
• Coach patients in effective management of their chronic health conditions and self-care, including helping patients to understand their care plans and instructions
• Motivate patients to be active, engaged participants in their healthcare
• Facilitate communication and patient empowerment in interactions with healthcare and social service systems

 Other universal working standards and documentation

• Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
• Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. Maintain patient confidentiality according to HIPAA and the CCHS Confidentiality Agreement.
• Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
• Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
• Work a reasonable schedule, which may include an assignment at any location and during any of the hours that CCHS or MLH provides services.
• Perform other tasks as needed, but which are not detailed within this job description.

JOBS THIS POSITION DIRECTLY SUPERVISES

Depending upon work site, the (BLANK) may supervise one or more of the following jobs.

Job Title

Number of Incumbents

n/a

POSITION REQUIREMENTS

Education: Bachelor's degree in Health, Social Services, Human Services or related field OR High School diploma/GED and four years of experience working in a position requiring interaction with customers or patients.

 Experience: Clinical and/or practice management experience preferred.

Skills and Abilities: Interpersonal communication and mediation skills to successfully collaborate with a diverse staff in a variety of capacities throughout the organization; Organizational skills for ensuring the completion of a large volume of work in a systematic manner; Initiative and creativity for problem solving and pro-active improvement of the clinic operations; Capable of exemplifying the values of Christ Community Health Services in all circumstances.

Licenses or Certifications: None

Mental Requirements

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

X

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

50

Standing

20

Walking

30

100%

Machines and Equipment Used:

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand:Eye Coordination Required

1.  

1.  

1.  

1.  

1.  

Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location:  50%

Working Conditions

Office environment and clinic setting with some exposure to individuals with potentially contagious infections; low-moderate risk of injury

OTHER REQUIREMENTS