Application Engineering Manager - Lowell, United States - ACE Partners

Description

Application Engineering Manager
Medical Device
$120,000 - $135, % bonus

This is a great opportunity for you to join a fast-growing Medical Device company in Lowell, MA.

In this role, you'll be responsible for evaluating opportunities for the company to determine appropriate resources to satisfy customer requests and making sure that projects are delivered on time.

You'll be working directly with customers to ensure that the manufactured product meets their specific requirements.


Requirements:
Collaborate closely with sales and customer service teams to comprehend strategies and execute initiatives aimed at bolstering high-growth accounts.

Act as a strategic partner with Sales leaders within the pre-sales and customer acquisition realm, driving improved close rates and ensuring outstanding customer experiences.

Establish and oversee key metrics related to proposal development and adoption.
Keep sales informed about revenue opportunities and potential risks.
Arrange for appropriate personnel to offer technical expertise during customer meetings, tradeshows, and plant tours as needed.
Address customer's technical objections by emphasizing value, then relay insights and content from these discussions to the sales team.
Thoroughly document all customer interactions in the CRM system and leverage CRM functionalities to advance the sales process.
Support expansion of company services by tracking customer requests and contributing to the determination of development priorities.
Assist Engineers in creating and facilitating training materials for service enhancements and new service launches.
Collaborate with cross-functional teams to tackle quality, process, and business challenges within the manufacturing environment.


Qualifications:
Bachelor's in Mechanical / Electronics / Computer / Biomedical Engineering
5+ years experience within the Medical Device industry
Experience working on medical device development projects from design through transfer to production
Experience with active implant devices preferred
Strong knowledge and understanding of ISO 13485 and FDA regulations
Ability to interpret technical drawings, design specifications and documents
Proficient at using Microsoft Office and advanced Excel knowledge

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