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Service Manager - Kingsville, United States - Delta Separations
1 week ago
Description
**About Our Company** - Rough Brothers, Nexus, Apeks Supercritical, Delta Separations, and Thermo Energy Solutions has rebranded as **Prospiant**, the agriculture technology business portfolio of (NASDAQ: ROCK), and the leading U.S.-based provider of turnkey controlled environment agriculture (CEA) solutions for growing fruits, vegetables, hemp, and cannabis. The company has expertise in custom-designed, manufactured and installed greenhouses for research, education, and retail garden centers. We're also the only provider of soil-to-oil cannabis ecosystems globally including technologies for the cultivation, extraction, and refinement of cannabinoids.The **Service Manager** is responsible for providing customer service and sales order to clientele, maintaining a schedule of shop work, assigning personnel to specific work orders and giving work direction to the Service Technician.
**Responsibilities:**
Prospiant embodies long-term stability with the unmatched financial strength and end-to-end expertise of our heritage brands; gained during more than 185 years of combined business success. Our customers rely on our expertise to succeed in these markets:
**Produce** - growers of fruits and vegetables located closer to grocery retailers and restaurants they supply
**Cannabis** - greenhouse and indoor grow cultivators of cannabis and hemp; extractors and refiners of cannabinoids in legalized medicinal and recreational states and countries
**Commercial** - growers of flowers and plants as well as greenhouses for educational, research and institutional organizations and retail businesses
**Gibraltar Industries (NASDAQ: ROCK)** is a leading manufacturer and provider of products and services for the renewable energy, agtech, residential, and infrastructure markets.
Gibraltar operates 38 facilities in 17 states, Canada, China, and Japan. These businesses operate through 27 manufacturing facilities and two distribution centers, giving them a base of operations to provide customer support, delivery, service and quality to several regional and national customers. Gibraltar's common stock is a component of the S&P SmallCap 600 and the Russell 2000 Index.
Supervises Service Technician
Manages the opening and closing of work orders
Manages warranty tracking
Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
Ensure compliance with company standards and procedures
Build and maintain strong customer relationship through regular meetings and communications.
Evaluate current operational performance and provide plan for improvements.
Maintain clear and accurate operations documents/procedures for reference purposes.
Contribute towards the achievement of company's strategic and operational objectives
**Qualifications**
Post secondary education and/or experience in a relevant field
5+ years experience in a Parts & Service role
2+ years experience in a Supervisory role
Strong work ethic, dependable and a positive approach
Adept at Microsoft Office applications such as Excel and Word
Strong interpersonal skills and ability to communicate effectively with customers and vendors
*Prospiant provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.*
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