Bespoke Sales Manager - New York - Ring Concierge

    Ring Concierge
    Ring Concierge New York

    5 days ago

    Description
    About Role
    Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
    Responsibilities
    Sales
    • Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
    • Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
    • Manage and motivate the team to consistently achieve or exceed sales targets
    • Develop sales tactics with the sales team to increase closing rate
    • Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
    • Lead client development strategies to cultivate new clients
    • Drive business through key product pillars and KPIs
    Service
    • Execute in all things with a client-centric approach
    • Handle all customer escalations across Bespoke and fine jewelry
    • Lead, model and coach based on client feedback and elevate the Ring Concierge experience
    • Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
    • Optimize hospitality to create unique experiences
    • Take action on client feedback to improve customer service
    • In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
    Talent
    • Attract, hire, and retain top talent to cultivate a climate of high performance
    • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
    • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
    • Utilize training and development opportunities to effectively support growth and development to drive performance
    Operations
    • Oversee team inboxes to ensure timely, high-quality client communication
    • Hold the team accountable to response-time and follow-up expectations
    • Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
    • Ensure exceptional operational support to drive sales and service
    • Manage efficient back of house and ensure consistency with established operational procedures
    • Identify and execute efficiencies and best practices
    • Ensure compliance with all internal control procedures
    • Act as liaison between sourcing, production team and sales team as well as to other departments within the company
    About You
    • Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
    • Deep knowledge of diamonds, including quality assessment, grading, and industry standards
    • Passion for luxury products, fashion trends, and a keen eye for design aesthetics
    • Strong analytical skills to interpret sales data and make data-driven decisions
    • Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
    Requirements
    • 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
    • Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
    • Proficiency in CRM software or other sales tools
    • Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
    Details - NYC
    • Full-time role, based between our Midtown NYC office and our SoHo boutique
    • Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
    • 401k with employer match program
    • Generous employee discounts on our fine jewelry
    • Paid time off, including an extra allowance of 3 days annually for religious observances
    • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $125,000+

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