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Customer Service Representative - Washington, United States - Basin Disposal
Description
Job DetailsJob LocationWAL Office - WALLA WALLA, WA
Position TypeOn-Site
Education LevelHigh School
Salary Range$ $25.65 Hourly
Travel PercentageNegligible
Job ShiftDay
Job CategoryCustomer Service
Customer Service Representative
Job description
BASIN DISPOSAL OF WASHINGTON- Walla Walla
Job Type:
Full-Time
Monday-Friday 7:45am-4:45pm
We are looking for a customer-oriented service representative for our Walla Walla office.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersDuties include the following:
Performance Expectations:
Proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeBi-lingual PreferredKey Skills and Competencies:
Basic accounting skillsComputer skillsInterpersonal skillsCommunication skills- verbal and writtenListening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collectionCustomer service orientationAdaptabilityInitiativeStress tolerance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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