Front Desk Agent - Harahan, United States - Aimbridge Hospitality

Aimbridge Hospitality Harahan, United States

4 weeks ago

Description

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

QUALIFICATIONS:

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Our extended-stay hotel in Harahan is ideally located just steps away from a variety of excellent dining, shopping and entertainment options. We have easy access to downtown New Orleans, the French Quarter and the Louis Armstrong New Orleans International Airport, just 7 miles away. All rooms come with full kitchens, complimentary high-speed Wi-Fi access and ergonomic workstations, with computer workstations located in our lobby and a satisfying meal at our complimentary daily breakfast. During downtime, work out at our on-site fitness center and take a swim in our outdoor pool.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

Front Desk Agent

3 weeks ago

TownePlace Metairie Harahan, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

International House Hotel New Orleans, United States

The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner with cheerful smart service ensuring guest satisfaction. · **Core Responsibilities**: · - Anticipate guest needs, respond promptly, and acknowledge all guests, mai ...
Front Desk Agent

3 weeks ago

Palette Hotels Kenner, United States

Job Description · Job DescriptionPosition: Front Desk Agent -Holiday Inn Express Kenner - New Orleans · Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overa ...
Front Desk Agent

1 week ago

free-classifieds-usa Metairie, United States

****Front Desk Agent - $500 Bonus - Courtyard New Orleans Metairie **** · Price: Check with seller · Published date: December 29, :00 · Modified date: December 29, 2021 · 2 Galleria Blvd Metairie, Louisiana, United States · Advertisement · Live Fully at Marriott Internation ...
Front Desk Agent

2 weeks ago

Marriott International Inc New Orleans, United States

Additional Information Overnight Shift, Free onsite parking and meal · Job Number · Job Category Rooms & Guest Services Operations · Location New Orleans Marriott Warehouse Arts District, 859 Convention Center Boulevard, New Orleans, Louisiana, United States VIEW ON MAP · Sch ...
Front Desk Agent

3 weeks ago

Sonesta International Hotels Corporation New Orleans, United States

The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overa Front Desk, Agent, Reservatio ...
Front Desk Agent

3 weeks ago

Sonesta International Hotels New Orleans, United States

Job Description Summary · The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall ...
Front Desk Agent

2 hours ago

Omni Hotels New Orleans, United States

Omni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality New Orleans, United States

Aimbridge Hospitality - Hampton Inn New Orleans French Qtr [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for info ...
Front Desk Agent

1 week ago

Davidson Hospitality Group New Orleans, United States

Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
Front Desk Agent

3 weeks ago

free-classifieds-usa New Orleans, United States

****Front Desk Agent - The Ritz-Carlton, New Orleans **** · Price: Free · Published date: December 30, :51 · 921 Canal St New Orleans, Louisiana, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Marriott International, you h ...
Front Desk Agent

3 weeks ago

Hampton Inn New Orleans St. Charles New Orleans, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality New Orleans, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

1 week ago

Pyramid Global Hospitality New Orleans, United States

Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality New Orleans, United States

Job Summary · Pays $17.50/hr with parking included · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality New Orleans, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

3 weeks ago

Marriott International Inc New Orleans, United States

Additional Information Pay: $16.50/ hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton New Orleans, 921 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · ...
Front Desk Agent

2 weeks ago

Virgin Hotels New Orleans New Orleans, United States

Job Description · Job DescriptionWho we are:We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned somethi ...
Front Desk Agent

2 hours ago

NOPSI Hotel, New Orleans New Orleans, United States

About Us: · Situated in the heart of New Orleans, NOPSI Hotel is a 1920s-era building re-imagined as a 217-room hotel featuring 76 suites. The hotel features a world class rooftop bar and pool, the only gin bar in New Orleans and a locally celebrated restaurant. Known for nightl ...
Front Desk Agent

2 hours ago

Astor Crowne Plaza New Orleans New Orleans, United States

About Us: · Where Canal Street meets Bourbon Street, the newly renovated Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, fl ...

Other Front Desk Agent jobs