Customer Service Rep II - Houston - Porven LTD

    Porven LTD
    Porven LTD Houston

    1 day ago

    $40,000 - $60,000 (USD) per year
    Description
    Job Title:
    Customer Service Representative
    Job Category:
    Administrative Sales Workers
    Location:
    Full Time / Part Time:
    Full-Time
    Department:
    Customer Service
    FLSA Status:
    Non-Exempt
    Reports To:
    Salary:
    Benefits:
    401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO
    Purpose:
    Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
    General Description:
    • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
    • Receive, verify and process payments relating to point of sale orders.
    • Perform point of sale order data entry and troubleshooting.
    • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
    • Answer and manage phone calls on a timely basis.
    • Provide administration and sales support to field sales personnel.
    • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
    • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
    • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
    • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
    • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
    • Provide certain administration/sales support to regional field sales personnel.
    • Other duties as assigned.
    General Requirements:
    • 3-5 years of related experience in customer service, preferably in a warehouse or logistics environment.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Computer focused to learn internal system as well as other web-based processing systems.
    • Able to identify problems providing prompt resolution.
    • Work with product returns, processing credits, submitting claims with shipping carriers.
    • Multi-task; comfortable working with a fast paced environment; able to set priorities.
    PHYSICAL (Employee must)
    MENTAL (Employee must be able to)
    ENVIRONMENTAL (exposed to)
    R
    Bent/Squat
    F
    Sit
    F
    Read
    F
    Write
    R
    Excessive noise
    R
    Crawl/Kneel
    F
    Stand
    F
    Comprehend
    F
    Do algebra
    R
    Moving machinery, heavy loads
    R
    Climb
    F
    Walk
    F
    Speak
    F
    Reason/Analyze
    R
    Marked temperature changes
    R
    Reach/Stretch
    R
    Push/Pull
    F
    Do statistics
    F
    Other calculations
    R
    Dust. Fumes, gases, radiation
    R
    Fine Dexterity
    Other
    Other
    Other
    R
    Driving motorized equipment/cars
    R
    Carry/lift Load
    Light (up to 25lbs)
    Other
    Other
    Other

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