AUTO OFFICE Chevrolet Warranty Admin - San Antonio - Vara Chevrolet

    Vara Chevrolet
    Vara Chevrolet San Antonio

    5 hours ago

    $40,000 - $60,000 (USD) per year
    Description

    JOB SUMMARY: We are looking for a Warranty Admin to join our team We prefer candidate having previous warranty experience and strong attention to detail. The day-to-day duties of this role include booking warranty repair orders, maintain receivables schedule, and processing warranty paperwork,
    Responsibilities

    • Book warranty repair orders and submit claims of manufacturer warranty, not limit to Service Warranty
    • Maintain receivables schedules; service contract claim submission and follow up
    • Work closely and effectively with team of technicians, service writers, and supervisors
    • Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
    • Communicate with Service Advisors to define the scope of a warranty claim
    • Process all warranty paperwork to ensure proper documentation and to verify criteria
    • Arrange for parts for shipment to factory or distributor
    • Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by GM Warranty Department.
    • Stays abreast of all factory recalls, announcements, and procedures
    • Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
    • Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
    • Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
    • Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
    • Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
    • Maintain record of all claims submitted, returned/rejected and paid and their current status
    • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
    • Provide a weekly report to the service manager regarding claims status
    • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
    Qualifications
    • Automotive warranty experience
    • GM warranty experience is the plus
    • Tekion DMS experience is the plus
    • Attention to detail
    • Ability to work well with others and be part of a team
    • Proficiency Microsoft Office
    • General accounting knowledge preferred
    • Valid driver's license and clean driving record
    Benefits
    • 75% of medical insurance premiums paid by the employer
    • $20,000 life insurance coverage provided by the employer
    • Dental, vision, and additional insurance options available
    • 401(k) retirement plan with company matching contributions
    • Paid vacation and personal time off (PTO)
    • Annual Christmas party and luncheon
    • Year-end bonus
    • Exclusive employee discount on parts and services for GM vehicles
    • Opportunity to purchase GM vehicles at employee pricing
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