- Represent STERIS Endoscopy during procedural cases by assuring all necessary equipment and products are prepped and ready for the procedure.
- Provide on-site support related to the use of the STERIS Endoscopy devices and equipment (especially where there are new users of our products)
- Educate and train, monitor and evaluate hospital personnel (excluding physicians) on technical matters relating to our products and equipment.
- Provide clinical education to current and future Customers, providing relevant new data.
- Conduct one-on-one training sessions, in-service educational programs and simulations.
- Participate in hands-on events on an as needed basis.
Sales Support - Complete necessary documentation post case by logging observed case specifics, interactions and other pertinent information and provide a summary to the Product Specialist, Regional Sales Manager, direct manager and Product Manager on a regular basis or enter into company CRM.
- Follow up and follow through with Customers on post case information/training needs, utilizing internal connections to find and answer concerns.
- Report complaints in compliance with STERIS policies and procedures
- Before, during and following cases, refer any additional contact information regarding potential new Customers to the appropriate Product Specialist
- Develop relationship with all applicable Customer departments and provide warm lead to appropriate Product Specialist
- Assignments include occasional attendance and national and regional conferences where hands-on support may be needed
- Bachelor's degree preferred in Healthcare, Life Sciences or related discipline; will consider LPN, GI Technicians with 10 plus year of experience in GI space.
- Minimum of 7 years practical experience working in hospital operating room and/or surgery center
- Exceptional communicator and relationship builder
Must be able to be compliant with hospital/customer credentialing requirement
#LI-BS1
Field Clinical Specialist - Austin, United States - STERIS
Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
How You Will Make A Difference
The Field Clinical Specialist will assist the sales team by providing technical, educational, and procedural support to medical professionals related to the use of therapeutic devices and technology in gastroenterology, pulmonology and related departments. Responsible for supporting new and existing Customers through procedural case support and staff in-service education.
This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state/cities: Austin, TX areas or live by a major Airport. Will cover the Southwest Region" Texas, Louisiana, Arkansas, Mississippi & Oklahoma"
We Take Care Of You
•Base salary plus end of year bonus
•Mileage reimbursement
•Business travel and related expenses paid via company credit card
•Cell phone stipend
•Excellent healthcare/ dental/ vision benefits
•401(k) with a company match
•A robust sales training program
•Excellent opportunities for advancement
What Will You Do
Procedural / Education Support
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Req ID: 43051
Job Category: Sales