Patient Access Scheduler 2, MCI Support Services Office I, FT, VARIES - Miami, United States - Baptist Health South Florida

Description

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties.

Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences.

A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.

Description:

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system.

This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics.

Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities.

Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications:

Degrees:
High School,Cert,GED,Trn,Exper


Additional Qualifications:

For internal staff:

A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.

Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self motivated, and encourages others. Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.


For external staff:
Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.


Desired:

Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines.

Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole.


Minimum Required Experience:
EOE, including disability/vets